Mohammad Amir Imtiaz Khan
Braybrook,Australia
Summary
Dedicated and dependable administrative officer/Case Manager with a strong ability to prioritize and complete multiple tasks simultaneously. Proven track record of following through on projects and organizational goals to ensure successful achievement. Exceptional organizational skills and attention to detail enable efficient management of complex workflows and seamless operations. Commitment to excellence and a strong work ethic make for an asset to any team or organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Financial Counsellor Liaison Officer
ANZ
2024.08 - Current
- To develop strong working relationships with financial counsellors, strengthening collaboration on joint initiatives.
- Assisting customers who are expressing financial difficulties due to sensitive situations making repayments through providing exceptional customer service and solutions to rectify their debt back and refer them for external assistance.
- Being a key point of contact within the team, assisting co-workers on queries and complex accounts
Secure Connect Case Manager
ANZ
2023.07 - 2024.07
- • Assisting customers who are expressing financial difficulties making mortgage repayments throughproviding exceptional customer service and solutions to rectify their debt back into order.• Reconcile any discrepancies or errors to ensure bank policy compliancy.• Identifying process/procedure issues across the team and coming up with new measures efficiently tominimize any significant risk exposure.• Taking on ownership to ensure the business is compliant in meeting their regulatory obligations byauctioning customer accounts in a timely manner.•Being a key point of contact within the team, assisting co-workers on queries and complex accounts.
Case Manager- Retirement & Superannuation Solutions (Australian Super)
Link Group (LNK)
2022.04 - 2023.07
- Taking ownership for handling member’s Death, TI, IP, PI or TPD or claims and communicate regularly and effectively throughout the life of the claim
- Minimizing delays through effective workflow management and take all required action within agreed fund service level agreements
- Creating positive experience by quickly establishing rapport with members and beneficiaries
- Proactively delivering and managing a claims portfolio in accordance with quality case management principles and operating standards
- Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes
- Consistently delivering high quality work, including low errors and breaches, ensuring team and department results are delivered
Senior Customer Service Officer- License Testing Officer
VicRoads
2021.02 - 2022.03
- Conducting physical in-car testing of new drivers to instruct, observe, and asses their capabilities to safely drive within road safety regulations
- Issuing licenses using DLS (VICROADS Driver licensing system), IBM Software
- Making objective and thorough assessments based on set criteria in accordance with legislative policies and procedures
- Guiding the test applicants en route, and providing outstanding customer service to a diverse customer base in a calm, patient, and courteous manner
- Adhering to safety regulations and conducting pre-drive safety checks of vehicles to ensure suitability for test drives
- Adapting to changing situations both in Customer Service Centers and inside vehicles
- Assisting with customer queries face to face and over the phone
Security Supervisor
SNP Security
2020.03 - 2021.01
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitor
Event Security Supervisor
Melbourne Convention and Exhibition Centre
2018.09 - 2020.11
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
- Oversaw team of up to 45-50 security officers and managed administrative duties, including scheduling and performance evaluations
- Recorded incident reports with detailed accounts of occurrences
Education
Bachelor of Engineering - undefined
Victoria University
Skills
- Microsoft Excel
- Research
- PowerPoint
- Training
- Leadership
- Employee Training
- Public Safety
- Workplace Safety
- Supervisory Skills
- Team Management
Certification
- RSA
- HLTAID004 Provide an emergency first aid response in an education and care setting Working with Children Check
- Certificate II in Security Operations
Timeline
Senior Financial Counsellor Liaison Officer
ANZ
2024.08 - Current
Secure Connect Case Manager
ANZ
2023.07 - 2024.07
Case Manager- Retirement & Superannuation Solutions (Australian Super)
Link Group (LNK)
2022.04 - 2023.07
Senior Customer Service Officer- License Testing Officer
VicRoads
2021.02 - 2022.03
Security Supervisor
SNP Security
2020.03 - 2021.01
Event Security Supervisor
Melbourne Convention and Exhibition Centre
2018.09 - 2020.11
Bachelor of Engineering - undefined
Victoria University