Open To Work
MOHAMMAD ASHIQUR RAHMAN
Braybrook,VIC
Work Preference
Summary
Results-driven and community-focused professional with experience in client engagement, stakeholder communication, and operational support within government environments. Proven ability to build strong relationships, resolve complex enquiries, and deliver high-quality service outcomes in fast-paced settings. Demonstrates sound judgement, problem-solving skills, and a commitment to integrity and professionalism. Adept at working collaboratively within teams while managing competing priorities independently. Passionate about contributing to community safety, service excellence, and continuous improvement.
Overview
25
25
years of professional experience
Work History
APS4 Client Engagement and Assurance Officer
Australian Taxation Office
Melbourne, Australia
09.2023 - Current
- Provide tailored advice and guidance to clients on a range of tax matters using Omni-channel platforms
- Identify risk and capture intelligence to help formulate treatment strategies
- Investigate, analyse and research information, policies, procedures, frameworks, tax or superannuation laws to identify solutions
- Identify the right recovery strategy to help a client meet their payment and lodgement obligations
- Collaboratively helping the team to build technical capabilities.
- Work with diverse clientele that includes individuals, small business, public and private companies and internationals
- Provide exceptional client-focused flexible services in a Omni-channelled environment to deliver risk and intelligence, frontline or law interpretation services in different business areas.
Duty Manager
Coles, Oakleigh Shopping Center
Melbourne, Australia
01.2023 - 08.2023
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Recruit, interview and hire individuals demonstrating passion, dedication and add value to team
- Set schedules and delegate assignments based on team member strengths to optimize floor coverage and service levels
- Provide tailored training to team members to deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Assist in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results and inventory control
- Replenish merchandise, welcome customers, respond to questions and maintain overall presentation of store
- Perform daily activities in timely manner, including managing housekeeping and inventory needs of business
- Mentor and motivate team on effective up selling and cross-selling techniques
- Rostering staff and perform daily administrative tasks
- Attend regular company business conferences
- Perform daily audits and compliance
Department & Service Manager
Officeworks, Fitzroy
Melbourne, Australia
11.2022 - 01.2023
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Recruit, interview and hire individuals demonstrating passion, dedication and add value to team
- Set schedules and delegate assignments based on team member strengths to optimize floor coverage and service levels
- Provide tailored training to team members to deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Assist in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results and inventory control
- Replenish merchandise, welcome customers, respond to questions and maintain overall presentation of store
- Perform daily activities in timely manner, including managing housekeeping and inventory needs of business
- Mentor and motivate team on effective up selling and cross-selling techniques
- Rostering staff and perform daily administrative tasks
- Attend regular company business conferences
- Perform daily audits and compliance
- Monitoring service
Education
Certificate - Graphic Design
Sydney TAFE
Sydney, Australia12.2009
Diploma - Accounting
Sydney TAFE
Sydney, Australia12.2008
Bachelor of Social Science, Honors - Sociology
National University of Bangladesh
06.2005
Skills
Conducted comprehensive research and analysis to inform strategic decision-making
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Cultural awareness
- Community relations
- Information verification
- Investigation management
- Rule enforcement
- Asset protection
- Evidence storage
- Team collaboration
- Safety protocols
- Risk assessment
- Crisis intervention
- Surveillance techniques
- Legal knowledge
- De-escalation techniques
- Evidence analysis
- Interview techniques
- Mediation techniques
- Reporting and documentation
- Evidence collection
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Decision-making
- Time management
- Written communication
- Excellent communication
- Team building
- Active listening
- Analytical thinking
- Relationship building
- Interpersonal communication
- Data analysis
- Quality assurance
- Conflict resolution
- Process improvement
- Task prioritization
- Audit reporting
- Idea development and brainstorming
- Program evaluation
- Process analysis
- Disaster recovery planning
- Problem-solving abilities
- Reliability
- Team leadership
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- Self motivation
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Inventory management
- Sales strategies
- Business analysis
- Organizational development
- Workflow optimization
- Risk management
- Professional demeanor
- Problem-solving aptitude
- Performance management
- Market research
- Improvement plans
- Performance metrics
Conducted thorough investigations into policy compliance and effectiveness
Enhanced customer satisfaction through targeted optimization strategies
Oversaw operations management to enhance efficiency and streamline processes
Assisted individuals in developing skills through mentoring and coaching sessions Supported team members in achieving personal and professional growth Provided guidance to enhance performance and confidence
Conducted comprehensive sales forecasting to inform strategic decision-making
Executed demand planning strategies to optimize inventory levels and meet customer needs
Oversaw roster management to ensure optimal staffing levels and operational efficiency
Conducted comprehensive audits to ensure compliance with regulatory standards
Implemented strategies to enhance service levels and improve customer satisfaction
Facilitated conflict resolution processes to enhance team collaboration
Spearheaded initiatives to enhance operational efficiency and streamline processes
Facilitated constructive feedback delivery to enhance team performance
Facilitated client engagement initiatives to strengthen relationships and enhance satisfaction
Executed store presentation enhancements to elevate customer experience
Demonstrated expertise in identifying and resolving complex issues effectively
Optimized scheduling and prioritization of tasks to enhance productivity
Demonstrated proficiency in various technological tools and platforms
Identified and leveraged organizational strengths to enhance operational efficiency
Leveraged Microsoft Office and Outlook to streamline communication and enhance productivity
Leveraged extensive sales expertise to drive revenue growth and enhance client relationships
Oversaw daily operations and strategic planning for store management
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Oversaw inventory control processes to ensure optimal stock levels
Assisted in shipping and receiving processes to maintain inventory accuracy Supported manual data entry tasks to ensure timely updates of records Collaborated with team members to streamline operations and improve efficiency
Executed retail sales strategies to enhance customer experience and drive revenue growth
Exhibited a consistently high-energy attitude to enhance team morale
Assisted in managing internet communications and outbound calling efforts Supported team members in achieving communication goals Facilitated outreach initiatives to enhance customer engagement
Performed inspections and tests to support product quality standards compliance
Demonstrated adaptability and collaboration within team environments
Exhibited a professional and courteous demeanor in all interactions
Assisted clients with inquiries and support needs Facilitated communication between clients and service teams Provided guidance to clients on product usage and best practices
Oversaw staff management to enhance team performance and productivity
Languages
English
Bengali
Hindi
Urdu
Punjabi
Interests
Active Lifestyle — I am into food and travel, learning different cultures where possible to educate myself even better Additionally, I enjoy participating adventurous activities, water sports, jet skiing, parasailing, cliff jumping, dirt/quad biking, hiking, zip lining, go karting, horse back riding, gardening and underwater diving
Accomplishments
- Multi award and professional recognition winner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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