Mohammad Basith Muhammad Mihilar
Melbourne,VIC
Summary
Tech-savvy Information Technology Executive with a strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
4
4
years of professional experience
Work History
Store Manager
7 Eleven Store
12.2018 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
IT Support Executive
Euro Lanka Pvt Limited
02.2017 - 02.2018
Provided technical support and troubleshooting for network issues.
Delivered excellent customer service, ensuring customer satisfaction.
Delivered excellent customer service, ensuring customer satisfaction.
Software Sales & Marketing Intern
Innovative Solutions
04.2016 - 12.2016
- Assisted in marketing campaigns and provided technical support for software products.
- Helped install software and troubleshoot technical issues for clients.
- Communicated technical information effectively to non-technical audiences.
Education
Diploma of Languages - Japanese
Kyoshin Language Academy
Nagoya, Japan04.2021
Diploma - Cyber Security
National Training Centre Of Australia
Melbourne, VIC02.2023
Advanced Diploma - Information Technology
National Training Centre Of Australia
Melbourne, VIC04.2024
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Training and mentoring
Team Leadership
Friendly and Positive
Outstanding communication skills
Retail Inventory Management
POS Systems
IT Operations
IT risk management
Security Planning
IT Infrastructure
Staff Management
Risk Management
Systems and software expertise
Security System Monitoring
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Tamil
Native or Bilingual
Sinhalese
Native or Bilingual
Timeline
Store Manager
7 Eleven Store
12.2018 - 07.2020
IT Support Executive
Euro Lanka Pvt Limited
02.2017 - 02.2018
Software Sales & Marketing Intern
Innovative Solutions
04.2016 - 12.2016
Diploma of Languages - Japanese
Kyoshin Language Academy
Diploma - Cyber Security
National Training Centre Of Australia
Advanced Diploma - Information Technology
National Training Centre Of Australia
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