Mohammad Fahad REZWAN
PARRAMATTA,NSW
Summary
Linkedln : https://www.linkedin.com/in/mohammad-fahad-rezwan-804996195/
Domains – Banking |Financial Analysis |Retail | IT industry | Networking | E-commerce | Financial Service |Business Information Graduate |Business Analyst.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
Link Group RSS
Sydney
07.2023 - Current
- Identified opportunities for process improvements within the organization's customer service department.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Outbound/Inbound Service.
Acting Team Leader /Client Service Coordinator
Service NSW
Parramatta
01.2023 - 07.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Customer Service Representative
Link Group Corporate Market
Sydney, NSW
08.2022 - 01.2023
- To ensure excellent service, provide customer service, guidance, assistance, and advise to colleagues.
- Provide financial administrative assistance to aid in the planning, monitoring, and implementation of financial services.
- Created various documents and handled correspondence and memos to assist supervisor.
- Greeted customers, answered account questions and resolved complaints.
- Maintaining current understanding of rules, processes, and methodologies while providing excellent support in a fast-paced work environment
Junior Business Analyst
Be Center
01.2022 - 06.2022
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Analyses accounts and data on a regular basis and take corrective action to ensure financial data is correctly collected and of high quality to support accurate and consistent reporting of financial information both internally and externally.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Made estimates of funds required for short and long-term financial objectives of organization.
Business Sales Analyst
Costco
PARRAMATTA
10.2020 - 02.2021
- Created new processes and methodologies to promote efficiency and productivity for sales team members.
- Ensure the integrity of financial information presented to stakeholders while carrying out analytical, management reporting, and forecasting operations within the framework specified by organizational and divisional objectives.
- Offering outstanding customer service, investigate and resolve issues and enquiries, and preserve the integrity of information, update and maintain records and databases while complying to administrative systems and processes.
Education
Bachelors of Commerce - Business Information System
Macquarie University
Macquarie Park 06.2022
Skills
- Expense and Revenue Analysis
- Financial Consulting
- Research and Data Analysis
- Customer Service Experience
- Project Management
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Microsoft SQL
Certification
2022 Google IT Support Professional Certificate Data analytics | Digital marketing & e-commerce | IT support | Project management | UX design.
Timeline
Client Service Representative
Link Group RSS
07.2023 - Current
Acting Team Leader /Client Service Coordinator
Service NSW
01.2023 - 07.2023
Customer Service Representative
Link Group Corporate Market
08.2022 - 01.2023
Junior Business Analyst
Be Center
01.2022 - 06.2022
Business Sales Analyst
Costco
10.2020 - 02.2021
Bachelors of Commerce - Business Information System
Macquarie University
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