Mohammad Faridul Islam
Sydney,NSW
Summary
Proactive team leader with over 13 years of experience in operations management. Known for strong multi-tasking and time management abilities, consistently delivering high standards of customer service and optimizing team productivity for improved operational outcomes.
Overview
14
14
years of professional experience
Work History
Cleaning Attendant
Sydney Trains
Sydney , NSW
07.2025 - Current
- Responds promptly to maintain cleanliness of transport facilities, office spaces, and surrounding areas.
- Checks stock levels of office supplies and places orders for required supplies to avoid shortages.
- Organises and manages cleaning equipment to ensure optimal functionality.
- Coordinates daily schedules and tasks with team members.
- Fosters a cooperative and supportive environment within the team.
- Ensures safety of others in the workplace by remaining vigilant.
- Maintains a positive and professional attitude in interactions with staff, customers, and vendors.
- Valuable experience as a Cleaning Incharge.
Team Leader Grade 4
HYATT Regency SYDNEY
Sydney, Australia
12.2011 - 07.2025
- Maintained high customer service standards through effective guest and colleague communication.
- Oversaw daily operations, enhancing efficiency and service quality.
- Coordinated guest requests, ensuring prompt responses and satisfaction.
- Checked linen invoices against deliveries to ensure accuracy and compliance.
- Managed amenity orders, notifying manager of quantities in a timely manner.
- Engaged with WhatsApp groups to facilitate seamless operations.
- Assisted in inventory management for guest supplies and linens.
- Delegated daily tasks to team members, optimizing productivity.
Education
Master of Professional Accounting -
University of Southern Queensland
Australia01.2007
M.sc - Statistics
University of Dhaka
Bangladesh01.1997
B.sc - Statistics
University of Dhaka
Bangladesh01.1995
Skills
- Effective communication skills
- Organizational skills
- Multi-tasking capability
- Time management
- Task organization
- Independent work
- Team collaboration
- Attention to detail
- Safety compliance
- Team coordination
- Problem solving
- Quality assurance
Qualifications And Training
- University of Southern Queensland, Australia, Master of Professional Accounting, Completed, 12/01/07
- University of Dhaka, Bangladesh, M.sc in Statistics, Completed, 12/01/97
- University of Dhaka, Bangladesh, B.sc in Statistics, Completed, 12/01/95
Key Skills And Attributes
- Excellent oral and written communication skills and interpersonal skills including the ability to communicate professionally with all staff.
- Good organisation skills and the ability to multi-task and prioritise work within high volume work environment to meet strict deadlines.
- Proficient keyboard skills and computer skills including experience in the use of Microsoft office applications.
- Experience in ability to organise tasks and ability to work both independently and as a part of team with minimal supervision to meet deadlines.
- Excellent attention to detail.
Languages
Bengali
Native/ Bilingual
Work References
Available on request.
Timeline
Cleaning Attendant
Sydney Trains
07.2025 - Current
Team Leader Grade 4
HYATT Regency SYDNEY
12.2011 - 07.2025
Master of Professional Accounting -
University of Southern Queensland
M.sc - Statistics
University of Dhaka
B.sc - Statistics
University of Dhaka
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