Mohammad Fazle Rabbi Faiyaz Khan
Perth,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Management Intern with background overseeing work processes and addressing areas needing improvement. Identifies inefficiencies and resolves issues to improve team performance. Strong mathematical, analytical and critical thinking skills. Ambitious self-starter willing to take on challenges and learn new things.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Apex Mart
08.2021 - 08.2022
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Navigated multiple computer systems and applications to find information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cashier
Dominos
11.2022 - 05.2023
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Set up new sales displays each week with fresh merchandise.
Management Intern
Navitas Regional Office Dhaka
06.2023 - 01.2024
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor Of Commerce - Finance
Curtin University
Perth, WASkills
- Sales Techniques
- Decision-Making
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Customer Relationship Management
- Customer Service
- Negotiation and Conflict Resolution
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
English
Full Professional
Timeline
Management Intern
Navitas Regional Office Dhaka
06.2023 - 01.2024
Cashier
Dominos
11.2022 - 05.2023
Customer Care Representative
Apex Mart
08.2021 - 08.2022
Bachelor Of Commerce - Finance
Curtin University