Mohammad Hazime
Sydney
Summary
Developed strong organizational and time management skills in fast-paced environment. Skilled in logistics, route optimization, and customer service. Seeking to transition into new field where these transferable skills can drive operational efficiency and client satisfaction.
Offering diligent and customer-focused approach, keen to learn and grow. Brings understanding of efficient navigation and on-time delivery, and excels at multitasking and problem-solving. Ready to use and develop organizational and communication skills in role.
Overview
2
2
years of professional experience
Work History
Passenger Services Delivery Agent
Dnata
11.2024 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Stayed up-to-date with company policies, safety regulations, and training requirements by attending relevant workshops or sessions as needed.
- Received recognition for exceptional punctuality and dedication to meeting tight deadlines consistently throughout employment tenure.
Customer Service Representative
Qantas Airways
02.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Swissport
04.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
Purple Cow Industries and Skip Bins
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Architecture
Western Sydney University
Sydney, NSW02-2022
Skills
- Record keeping
- Safety compliance awareness
- Problem resolution
- Relationship building
- Conflict resolution
- Customer service
- Active listening
- Critical thinking
Languages
Arabic
Native or Bilingual
Timeline
Passenger Services Delivery Agent
Dnata
11.2024 - Current
Customer Service Representative
Qantas Airways
02.2024 - 11.2024
Customer Service Representative
Swissport
04.2023 - 02.2024
Customer Service Representative
Purple Cow Industries and Skip Bins
09.2022 - 04.2023
Diploma - Architecture
Western Sydney University
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