Mohammad Monirul Islam
Service Manager
Brighton-Le-Sands,NSW
Summary
Experienced Office Management and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
Language
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Office Manager
OZ IMMIGRATION SERVICES
Sydney, NSW
01.2017 - 02.2020
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Student consultation.
Customer Service Manager
KMART, Hurstville
Hurstville, NSW
06.2011 - 10.2013
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Recruitment, training and rostering staff members.
- Store opening & closing.
General Merchandise Department Manager
KMART, Hurstville
Hurstville, NSW
08.2009 - 06.2011
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assisted customers by answering questions and fulfilling requests.
- Maintaining stock inventory and conducting stock-take.
- Store opening & closing.
Education
Diploma of Hospitality Management
Illawarra Business College
Sydney, NSW 07.2006 - 06.2008
BBA - Marketing
University Of Madras
Chennai, India 07.1999 - 06.2002
Skills
Office management
Timeline
Office Manager
OZ IMMIGRATION SERVICES
01.2017 - 02.2020
Customer Service Manager
KMART, Hurstville
06.2011 - 10.2013
General Merchandise Department Manager
KMART, Hurstville
08.2009 - 06.2011
Diploma of Hospitality Management
Illawarra Business College
07.2006 - 06.2008
BBA - Marketing
University Of Madras
07.1999 - 06.2002
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