Mohammad Raj Khan

• Maintained accurate and up-to-date accounts receivable records, making necessary adjustments to reflect funding or resident changes.
• Manage billing cycles and issue invoices/statements to all clients/residents' accounts.
• Supported weekly and monthly resident direct debit processes, ensuring accurate billing and timely collection of fees.
• Allocation and receipting of cash and electronic payments.
• Supported month-end reporting by reconciling accounts, investigating discrepancies, and finalizing financial statements.
• Provided administrative and financial support in debt management, reconciling accounts and escalating overdue cases where necessary.
• Liaised with government authorities (including Medicare and Department of Health) regarding aged care funding subsidies and reconcile payments.

• Collaborating with government tax agencies to resolve customer tax issues.
• Managing invoicing and reconciling payments to ensure accuracy and alignment with the correct invoices.
• Performing AML/CFT checks to maintain compliance and security.
• Coordinating with the internal tax team to prepare and lodge BAS and IAS (monthly, quarterly, and annually).
• Processing tax returns and assisting customers in addressing legacy financial challenges.
• Partnering with external stakeholders to ensure customers are paid correctly.
• Explaining complex tax concepts in simple, understandable terms to educate customers.
• Coaching and mentoring team members to build skills and technical expertise.

Payroll Responsibilities:

• Created and managed staff rosters using Emplive payroll software.
• Processed manual and digital timesheets, followed up on missing submissions.
• Approved leave requests and ensured accurate payroll processing.
• Set up new employees in the payroll system and maintained employee records.

Site Supervisor Responsibilities:

• Resolved escalated issues to ensure high customer and staff satisfaction.
• Communicated effectively with subcontractors, management, and stakeholders.
• Promoted a safe work environment and upheld WHS standards.
• Managed team performance, delegated tasks, and met operational deadlines.
• Handled complaints, enquiries, and incidents professionally.
• Provided training and development opportunities for staff.
• Monitored inventory levels and placed supply orders as needed.