Mohammad Riswan Asharaf
Melbourne,VIC
Summary
Experienced personnel with a demonstrated history of working in Superannuation and Banking with 4+ years of experience in dealing with customer relation management, risk management, assurance, compliance, fraud detection, KYC, financial crime risk, along with SWIFT and all kinds of Payments and Sanctions, PEP, AML/CTF screening policies and procedures.
Deep understanding of the financial crime environment in the superannuation industry, sound knowledge of AML/CFT compliance regulations and policies imposed on superannuation by AUSTRAC. Experienced in working with leading superannuation funds like Australian Super, HESTA, HostPlus, Rest, Cbus and other small APRA-regulated super funds.
Overview
5
5
years of professional experience
Work History
Financial Crime Analyst
MUFG Pensions & Market Services
06.2023 - Current
- End-to-end case management of fraud risk activities, including detection, investigation, prevention, escalation and reporting of suspected, confirmed fraud and scam activities on members' accounts
- Analyse complex financial transactions and patterns to detect suspicious activities, which involves thorough research and investigation using a set of multiple data points to obtain accurate assessment results
- Hands-on experience in managing end to end process of confirmed fraud incidents through significant and sensitive investigation
- Preparation of Suspicious Matter Report, which includes our findings that are forwarded to the trustee or Clients for AUSTRAC reporting
- Assist the Operations Manager of Financial Crimes in demonstrating the effectiveness of fraud prevention systems, fraud detection tools, and transaction monitoring strategies, making use of industry-standard technology to clients in monthly meetings
- Responsible for the assessment of high-risk transactions to high-risk jurisdictions for DASP and retirement claims
- Conduct AML screening for adhering to AML/CFT compliance requirements, and facilitate a source of funds check for member contributions
- PEP and Sanctions screening for high-risk individuals and creating potential match or true match reports based on their screening results
- Responsible for workflow management and actively managing alert queues, ensuring the timely processing of alerts
- Conduct OCDD & ECDD on member accounts and communicate directly with members who have been affected by fraud or scam incidents with empathy and clarity
- Identify trends, anomalies and potential process improvements to continually improve the management and mitigation of fraud and financial crimes
- Handling the ALERT escalation queue and collaborating with multiple departments, including third-party service providers, for direct resolution on priority cases
- Strong and sound knowledge of international sanction regimes and financial crime compliance policies, procedures
- Identifying potential cases for Suspicious Matter Reporting (SMR) by analysis and assessment of case file, call recordings and other data points
- Successfully facilitated training and QA process for 4 new analysts to the team – proactively engaged with the new analysts for their process training and case assessment guidance
- Promptly identified fraudulent activities on members' accounts and saved over $2million.
Risk & Compliance Officer
Oak Capital
03.2023 - 06.2023
- Update & maintenance of AML/CTF policies in relation to emerging trends
- Perform KYC checks on new investors onboarding
- Liaising with internal & external stakeholders for maintaining the AML/CTF compliance program
Enhanced Due Diligence - AML/CFT Analyst
KPMG
02.2022 - 11.2022
- Performing detailed checks for customer and institutional clients' identity acceptance and KYC verification
- Verifying client identity using new technology platforms, AI and conducting KYC using WorldCheck
- Ability to manage high case volume and manage own workflow to SLA standards. Conduct enhanced customer due diligence on accounts based on risk rating
- Investigate and document discrepancies identified by effective use of Power Bi, MS- Excel and dashboard
- Reviewing the case assessment completed by the Case Assessment team as it relates to client review and investigating client complaints
- Analyse documents and construct a case in line with the prescribed methodology. Monitor transaction patterns and identify anomalies
- Perform ECCD on the beneficial ownership of institutional clients
- Identifying Risk in the change process, which involves conducting an assessment to identify and manage variations in the Bank's risk profile resulting from material changes initiatives such as new or changing processes, systems, etc
- Issue and maintain an incident management process to manage and control weaknesses and actual events resulting from weak control measures
- Performed training and guidance sessions for 5+ new team members responsible for implementing group-wide policies and procedures
- Achieved or exceeded daily KPIs and consistently maintained quality scores at 95%+ against the target of 90% and productivity 110%+ throughout the project
- Worked as a handpicked team member by the senior management for the Self-Managed Super Fund complex case assessment
Senior Claims and Customer Service Consultant
TSA (HCF)
11.2020 - 05.2021
- Monitoring the claims process and making sure that customers have been fully reimbursed for their service perk
- Conducting a spot audit of customers' claims to ensure all the company guidelines have been followed while approving customer claims
- Effectively performed high-risk customer claims, such as the Psychiatric waiver service
- Auditing claim reports to identify false claims submitted by customers and forwarding them to higher management for appropriate action to be taken
- Assisting members with health insurance membership inquiries
- Performed customer due diligence by verifying their membership details, payment settings and end-to-end membership support for customers.
Education
Master of Business Administration - Banking & Finance
Deakin University
Melbourne01.2018
Bachelor of Commerce - Accounting & Finance
University of Kerala
01.2015
Skills
- Risk Management
- Risk Assessment
- Auditing
- Fraud and Financial Crime Mitigation
- AML/CFT
- Case Management
- Enhanced Due Diligence
- Power Bi
- C-Link
- World Check
- Transaction Monitoring
Timeline
Financial Crime Analyst
MUFG Pensions & Market Services
06.2023 - Current
Risk & Compliance Officer
Oak Capital
03.2023 - 06.2023
Enhanced Due Diligence - AML/CFT Analyst
KPMG
02.2022 - 11.2022
Senior Claims and Customer Service Consultant
TSA (HCF)
11.2020 - 05.2021
Master of Business Administration - Banking & Finance
Deakin University
Bachelor of Commerce - Accounting & Finance
University of Kerala