Mohammad Safwan Reza

• Greeting customers with warm affection and passion, understanding their needs and providing right solution following Apple's Steps of Services.
• Digging deeper into conversation with customers regarding products, such as showing them 1 or 2 features on their expected product.
• Using connect and personalize on regular basis for customers which leads to complete full-proof solutions: such as how much value they can get from trade ins, if they may need extra accessories and so on.
• Giving business customers overall solution regarding any product they buy by connecting them with business team and providing our business team enough resources about the customer's business.
• Sufficient expertise in trading and recycling old devices whether it be from Apple or other companies.
• Easing financial cost of customers by providing our fantastic "Connected" options. For example: offering the amazing Vodafone Deal, Telstra and Optus offers, followed by showing calculations which aids customers' financial situation.
• Worked frequently as ops specialist, supporting the back-stage team successfully whenever needed. As well as have experience in restocking, cycle counts etc.

• Greeted on average 30-40 customers a day regarding selling sim cards, helping with products knowledge and offers.
• Checked sim card prices, scanned items, applied discounts, answered customer phone calls and cleared confusions.
• Used POS system to process sales, online orders, gift card activations etc.
• Coached team with manager's permission on effecting upselling and cross selling techniques.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, maintained 5 out of 5-star rating.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Responded to customer requests for services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Created and delivered engaging lesson plans from ages 4-56 to accommodate different learning styles that suits each individual.
• Developed and taught ESL curriculum to improve students' conversational abilities.
• Combined students' personal interests with lesson objectives to create student-specific activities.