Mohammad Sajeed Habibi

• Provided first-line technical support for hardware, software, and network issues.
• Managed and resolved tickets using the help desk system.
• Installed, configured, and maintained desktops, laptops, and peripherals.
• Administered user accounts in Active Directory and email systems.
• Delivered remote support via VPN and remote desktop tools.
• Documented troubleshooting steps and created user guides

Provide First-Level Technical Support – Assist users with hardware, software, and network issues via phone, email, or in person.

Troubleshoot and Resolve Issues – Diagnose and resolve problems related to operating systems, applications, printers, and connectivity.

Manage Tickets in Help Desk System – Log, track, and close support requests, ensuring timely follow-up and resolution.

Install and Configure Equipment – Set up desktops, laptops, printers, and other peripherals for staff.

Maintain User Accounts – Create, modify, and disable accounts in Active Directory, email systems, and other platforms.

Provide Training and Guidance – Assist staff with using software, security best practices, and IT tools effectively.

Perform Routine Maintenance – Update software, apply security patches, and perform system health checks.

Escalate Complex Issues – Forward unresolved or high-level issues to the appropriate technical teams

• Document Solutions – Maintain clear documentation for troubleshooting procedures and common fixes.
• Support Remote Users – Provide technical assistance for remote access, VPN setup, and cloud services.