Mohammad Shafqat Islam

• Nurturing individuals and business leads and enquiries using different CRM systems to create opportunities for Vehicle Consultants to close.

•Coordinated closely with sales teams to identify potential upsell opportunities during interactions with customers.

• Achieve sales and performance target.

• Making outbound calls to customers in the provision of general Novated Leasing product and service information.

• Creating a positive relationship during all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction.

• Ensuring behaviour is consistent with the SmartGroup values.

• Following up with customers on regular basis via email and calls to stay up to date with the customer enquiries and enhancing the customer experience.

• Averaged minimum 20 conversions per day in consecutive months

• Have been the top in KPIs for consecutive months.

• People choice award December

Reason For Leaving- Had a newborn in April so had to leave work because of not being eligible for Parental Leave.

• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Addressed customer complaints and questions to increase customer satisfaction.

• Successfully identified and engaged business customers to open new business accounts, contributing to the achievement of key performance indicators at Apple.

• Generated leads to open business accounts.

• Advised customers products tailored according to their needs.

• Helping customers setting up their new products.

• Uncovering customer needs and then following through with meaningful solutions.

• Have been top in the team for creating business account leads in 3 out of 4 quarters worked at the company.

• Have been in the top 2 constantly for attaching Telco deals with devices in the store.

• Only one in the store to rank in top 5 at the same time for both the KPIs.

•Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Achieve sales and performance targets ensure store presentation is in line with retail shop standards.

• Followed up with customers to secure satisfaction.

• Communicated regularly with supervisor about sales forecasts.

• Provided customers with clear understanding of charges, billing, billing cycles and customer equipment.

•Leveraged CRM software (e.g., Salesforce, Siebel and MNC) to manage customer interactions, streamline sales processes, and enhance lead tracking.

• Engaged customers and built connections to drive long-term sales.

• Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.

• Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

• Managed sales and optimized each step of sales process.

• Attracted customers to get David Jones credit cards by uncovering the benefits.

• Supervised staff, including development of team leaders to improve team management.

• Analyzed productivity reports to manage overall performance.

• Developed employees to improve their knowledge bases, increase team value and improve leadership potential.

• Created reports following stocktake and handled customers complains and expectations.

• Supervised staffs with allocating locations and dedicated tasks to ensure maximum efficiency and effectiveness.

•Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.

• Stock-take for various kind of stores including clothing, supermarkets and pharmacies.

• Maintained proper speed and accuracy to exceed customers expectations.

• Organised shelf's according to client's standards following stocktakes.