MOHAMMAD SHAHADAT ISLAM
DEE WHY,NSW
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with anorganized nature and sound judgment focused on maximizing team efficiency. Throughout my career, I have excelled in areas such as demand-supply analysis, promotional planning, inventory management, team development, and customer service enhancement.
Overview
21
21
years of professional experience
Work History
Team Manager
Woolworths Limited
10.2021 - 11.2023
- Led employee relations through effective communication, coaching, training, and development.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards requirements to maintain optimal health protection.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
Store Manager
Ampol Woolworths Metro
10.2020 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Woolworths Limited
04.2019 - 10.2020
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with themanager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated amentoring program to improve areas of weakness.
Long Life Manager
Woolworths Limited
08.2018 - 03.2019
Assistant Store Manager
IGA Supermarket
08.2017 - 08.2018
Dry Goods Manager, Store Support Manager
Coles Supermarket
10.2013 - 08.2017
Duty Manager
Coles Supermarket
09.2012 - 10.2013
Service 2nd in charge, Customer Service Manager
Coles Supermarket
11.2002 - 08.2012
Education
Diploma in Information Technology (Software Development) -
Diploma in Information and System Software -
Bachelor of Commerce -
Skills
Skills Experience
Customer Service 20 Years
Customer Service 08 Years
Waste Management 08 Years
Inventory Management 12 Years
Remuneration/Wages Management 12 Years
Training/ Coaching Management 12 Years
Business Cost Management 08 Years
Operational Audit and Compliance 06 Years
Sales Growth Contribution 08 Years
Merchandising & POS 12 Years
Leadership 16 Years
Recruitment/ Hiring 16 Years
Succession Planning 12 Years
Safety Management 12 Years
Professional Skills Certifications
- Customer Service, Expert, 20yrs
- Waste Management, Expert, 8yrs
- Inventory Management, Expert, 8yrs
- Remuneration/Wages Management, Expert, 12yrs
- Training/ Coaching Management, Expert, 12yrs
- Business Cost Management, Expert, 8yrs
- Operational Audit and Compliance, Expert, 8yrs
- Sales Growth Contribution, Expert, 8yrs
- Merchandising & POS, Advance & on going, 6yrs
- Leadership, Expert, 16yrs
- Recruitment/ Hiring, Expert, 8yrs
- Succession Planning, Expert, 8yrs
- Risk Management, Advance & on going, 6yrs
- Safety Management, Advance & on going, 6yrs
- Promotional Planning, Expert, 8yrs
- Customer Relationship Management, Expert, 8yrs
- Payroll Management, Advance & on going, 2.5yrs
- Stock Loss Management, Expert, 8yrs
- Rostering / Scheduling, Expert, 12yrs
- Food Safety Management, Expert, 8yrs
- Performance Management, Advance & on going, 5yrs
- Business Profitability, Advance & on going, 5yrs
- Change Management, Advance & on going, 5yrs
- Project Management, Advance & on going, 8yrs
- Business Process Development, Advance & on going, 8yrs
- Team Engagement & Development, Expert, 12yrs
- Time Management, Expert, 12yrs
- Event Management, Expert, 6yrs
- MS Office Applications, Intermediate, 15yrs
- Translating (English into Bengali), Accredited By NAATI, Australia, 3yrs
- Language, Speak 3 Languages Fluently (English, Bengali, Hindi) Read & write English & Bengali
- Responsible service of Alcohol, True
- First Aid, True
- Food Safety Supervisor, True
PROFESSIONAL ACHIEVEMENTS
- Consistently achieved best product availability matrix in my region among 14 stores
- Spearheaded over 10% average sales growths grocery during 2016 financial year.
- Attained top stocktake results year after year in the region
- Successfully met Remuneration budget in 2016 as the sole store achieving this target.
- Achieve impressive 10%+ growth in fresh departments sales in 2016.
- In September 2015, I achieved the best trading profit (one period) in the region, outperforming while managing the store as relief store manager.
- In 2014, as Assistant Store Manager, I was the only one in my region to win the 'weekend sales growth in fresh departments' challenge and it was over by $10000+ in sales.
- Recognized as the top customer service manager in my region and received the ‘Retail Leadership’ award from Local Rotary Club. I have achieved the optimum bonus among all department managers in my store in 2012.
- Maintained the least average stock loss in year 2016 and in 2017(till April).
- Boosted store sales by over $30000 during a 10 weeks stint as store manager relief, defying the usual winter sales drop.
- I Trained- 6 retail leaders - level 2,3 (senior manager-duty/grocery/assistant store manager/Store Manager). 4 dairy/meat/customer service manager- level 1 (department manager).
- Led the minimization of product unavailability (Gaps) from 130/140 to 5/15 each day under my active supervision from October 2018 to February 2019.
- Successfully introduced a new availability routine (cost effective - on shelf availability) as a pilot store in April 2019, which subsequently rolled out nationwide.
- Actively participated in opening a new Woolworths Metro Store in December 2019 as Assistant Store Manager.
- Ranked number one in the group for VOC (VOICE OF CUSTOMER).
- Significantly reduced stock loss from $9000/week to $2800/week in just 4 months in the new store.
- Slashed the store’s weekly wages figure by $8000 in 4 months in the new store.
- As Store Manager at Ampol Woolworths Metro, achievements were as follows-
45% sales growth while target was 22%
Recruiting & multi/ cross skilling team as 98% team were new.
Achieved the budget week to week.
Timeline
Team Manager
Woolworths Limited
10.2021 - 11.2023
Store Manager
Ampol Woolworths Metro
10.2020 - 10.2021
Assistant Store Manager
Woolworths Limited
04.2019 - 10.2020
Long Life Manager
Woolworths Limited
08.2018 - 03.2019
Assistant Store Manager
IGA Supermarket
08.2017 - 08.2018
Dry Goods Manager, Store Support Manager
Coles Supermarket
10.2013 - 08.2017
Duty Manager
Coles Supermarket
09.2012 - 10.2013
Service 2nd in charge, Customer Service Manager
Coles Supermarket
11.2002 - 08.2012
Diploma in Information Technology (Software Development) -
Diploma in Information and System Software -
Bachelor of Commerce -
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