MOHAMMAD TAIFUR RAHMAN
Darwin,NT
Summary
Experienced EUC engineer with over 1.5 years of experience in IT support industry. Excellent reputation for resolving problems , improving customer satisfaction , amazing team bonding energy , always motivated to learn , grow and excel in this industry.
Overview
5
5
years of professional experience
Work History
Euc Engineer
Darwin NT
Darwin , Australia
01.2020 - Current
- Service desk analyst - Level 2 (January – October) 2021 Promoted to EUC Engineer Field (October onwards) Promoted to Senior EUC Engineer (January – February 2022) - Currenlty - EUC Engineer (NTG -Contact)
- Ensure the quality of the request fulfillment process as it spans across all teams engaged in the is high
- Proactively monitor all open requests and ensure all fulfillment teams (internal IT and service providers) achieve their objectives, escalating when necessary
- Promote client satisfaction by ensuring request fulfillment processes are effective, efficient
- Promote client satisfaction by ensuring request
fulfillment processes are effective, efficient and
continuously improved - Provide basic trouble shooting for client such as account creation, account reset, adding client or device to the correct OU and proving access to certain business system.
- Basic setup for switches, port patching and cabling
- Initial setup for Desktop, Laptops and Printers
- Initial phone setup for the client (Eg:nec phone and polycom phone)
- Experience in senior EUC Engineering role as a backup for my manager.
Deputy Regional Lead
GovHack Darwin
Darwin , NT
03.2022 - Current
- Learned to manage a Team of 15 volunteers
- Learned skills to ask for sponsorships
- Internal issue management in team members.
- Influence and encourage people to go and work in specific project
- Help to find and motivate other members with the skills they are good at.
- Knowing when to take decision
- Project management
- Marketing
- Proved successful working within tight deadlines and fast-paced atmosphere.
Software Tester - NAPLAN
Department Of Education
Darwin , NT
10.2022 - 11.2022
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Setting up multiple test scenarios with real clients
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Loaned to NAPLAN Team in Department Of Education from NEC for 1 month
IT Professional Practice Intern
Charles Darwin University
Darwin , NT
09.2019 - 11.2019
- 12 weeks placement where I worked with Automated conversation project team
- To create a calling system by using Up-wire application which will be used by ITMS to provide solution to its clients
- Build and testing of logical conversation workflows
- User acceptance testing and software delivery
Treasurer
CDU IT Students Association
01.2019 - 01.2020
- Organizing Funds for the association to run, make sure of the proper use of the fund
- Keeping records of the expenses as well as helping the association to organize events
- Have to make a good understanding and communication with the team to understand their needs.
Education
Bachelor of information Technology - Networking And Business Analyst
Charles Darwin University
Darwin2020
Certificate 3 and 4 in Business -
Charles Darwin University
Darwin2016
Skills
- Oracle Database
- SQL
- HTML5, Web Design
- Cisco IOS
- Office 365 Applications
- Python
- C programming
- Myob
- HPSM/Service Now
- Troubleshooting
- EasyVista
- Management
- Business process mapping
- Active Directory
- LAN Diagram Creation
- Access points, Switch configuration, Router troubleshooting
- Power BI
- Tableau
- Jamf
- Remote Management
Additional Information
- Ochre Card
- Full driver License
References
Lex Salas
International Digital Marketing Cordinator
Tourism NT
Email: lex.salas@nt.gov.au
Phone: 0405254667
Cherry Anne Pabalan
Service desk Analyst -Team leader
NEC Darwin
Phone: 0480236588
Email: CPabalan@nt.gov.au
Timeline
Software Tester - NAPLAN
Department Of Education
10.2022 - 11.2022
Deputy Regional Lead
GovHack Darwin
03.2022 - Current
Euc Engineer
Darwin NT
01.2020 - Current
IT Professional Practice Intern
Charles Darwin University
09.2019 - 11.2019
Treasurer
CDU IT Students Association
01.2019 - 01.2020
Bachelor of information Technology - Networking And Business Analyst
Charles Darwin University
Certificate 3 and 4 in Business -
Charles Darwin University