Summary
Overview
Work History
Education
Skills
Certification
Languages
Photography
sports
Timeline
Generic
Mohammad Towsif Reza Siddique

Mohammad Towsif Reza Siddique

Mount Gravatt,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Barcode Food Junction
03.2023 - 12.2023
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Customer Service Representative

Banglalink
01.2021 - 03.2022
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
  • Created and maintained detailed database to develop promotional sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Bachelor of Information Technology -

Griffith University
Gold Coast, QLD
06.2027

High School Diploma -

Griffith College
Mount Gravatt, QLD

High School Diploma -

CIDER International School
Chittagong, Bangladesh
06.2023

Skills

  • Multi-line phone talent
  • Money handling abilities
  • Active Listening
  • Store maintenance

Certification

GCE (O) Level (Maths,English,Physics,chemistry, BD studies)

GCE (AS) Levels (Math, Physics, chemistry)

IELTS

Languages

Arabic
Limited Working
Bengali
Native or Bilingual
Hindi
Full Professional
English
Full Professional

Photography

I love to do photography and often practice photography at my free time

sports

Especially i enjoy playing cricket.

Timeline

Crew Member

Barcode Food Junction
03.2023 - 12.2023

Customer Service Representative

Banglalink
01.2021 - 03.2022

Bachelor of Information Technology -

Griffith University

High School Diploma -

Griffith College

High School Diploma -

CIDER International School

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Mohammad Towsif Reza Siddique