Mohammad Towsif Reza Siddique
Mount Gravatt,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Barcode Food Junction
03.2023 - 12.2023
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Representative
Banglalink
01.2021 - 03.2022
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Created and maintained detailed database to develop promotional sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Information Technology -
Griffith University
Gold Coast, QLD06.2027
High School Diploma -
Griffith College
Mount Gravatt, QLDHigh School Diploma -
CIDER International School
Chittagong, Bangladesh06.2023
Skills
- Multi-line phone talent
- Money handling abilities
- Active Listening
- Store maintenance
Certification
GCE (O) Level (Maths,English,Physics,chemistry, BD studies)
GCE (AS) Levels (Math, Physics, chemistry)
IELTS
Languages
Arabic
Limited Working
Bengali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Photography
I love to do photography and often practice photography at my free time
sports
Especially i enjoy playing cricket.
Timeline
Crew Member
Barcode Food Junction
03.2023 - 12.2023
Customer Service Representative
Banglalink
01.2021 - 03.2022
Bachelor of Information Technology -
Griffith University
High School Diploma -
Griffith College
High School Diploma -
CIDER International School