Mohammad Yeasin Arafat Ifran
Melbourne,VIC
Summary
Knowledgeable Desired Position with strong background in IT support and administrative tasks. Successfully managed hardware and software installations, ensuring smooth day-to-day operations. Demonstrated proficiency in troubleshooting technical issues and providing excellent customer service.
Overview
1
1
year of professional experience
Work History
IT Support
Non Profit Ogranisation
07.2024 - 09.2024
- Streamlined IT support processes with effective ticket management and prioritization.
- Streamlined IT support processes through the development of comprehensive documentation and user guides for common issues.
- Acted as a liaison between end-users and higher-level IT support personnel when escalation was necessary.
- Addressed technical issues that arose during computer-based exams, collaborating with IT support staff when necessary to resolve problems efficiently.
IT Technical Support Representative
Grameenphone
08.2023 - 03.2024
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Reduced downtime during system upgrades by performing thorough testing before deployment to production environments.
- Enhanced customer satisfaction by providing timely and effective IT support to endusers.
- Demonstrated adaptability by staying current with industry trends and rapidly acquiring new skills as needed to support evolving business requirements.
Education
Bachelor Of Information Technology - Information Technology
RMIT University
Melbourne, VICSkills
Microsoft Office
Html C and Python
Languages
English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
IT Support
Non Profit Ogranisation
07.2024 - 09.2024
IT Technical Support Representative
Grameenphone
08.2023 - 03.2024
Bachelor Of Information Technology - Information Technology
RMIT University
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