Mohammed Al-Safadi
Sydney,NSW
Summary
Dedicated and reliable Customer Service Professional with two years of experience working at Digicallassist and Coles Supermarket. Known for exceptional customer service skills, I am committed to delivering high-quality assistance to clients. Demonstrated reliability, hard work, and unwavering commitment to exceeding customer expectations. Seeking to leverage my expertise and dedication in a dynamic customer-focused environment.
Overview
5
5
years of professional experience
Work History
Emergency Roadside Assistance/STATEMENT ATTACHED
DigiCallAssist
Sydney, New South Wales
10.2022 - 01.2024
- Provided prompt and efficient assistance to customers experiencing roadside emergencies, including
vehicle breakdowns, flat tires, lockouts, and fuel delivery issues.
• Demonstrated exceptional customer service skills by actively listening to customers, assessing their
needs, and delivering effective solutions in high- pressure situations.
• Utilized company software and communication systems to accurately log customer information,
document service requests, and dispatch assistance to the appropriate locations.
• Maintained a high level of professionalism and empathy when communicating with distressed
customers, offering reassurance and support throughout the resolution process.
• Demonstrated a strong understanding of automotive mechanics and roadside procedures to
troubleshoot problems and provide accurate guidance to customers and service providers.
Dairy Department Team Member/assistant Team Leader
Coles Supermarkets
Sydney , New South Wales
02.2019 - 07.2022
- Maintained cleanliness and organization of the dairy department, ensuring a pleasant shopping experience for customers.
• Rotated products according to expiration dates to minimize waste and maintain product quality.
• Assisted customers in locating dairy items and provided product information and recommendations as needed.
• Operated dairy department equipment such as refrigerators, freezers, and milk dispensers, ensuring
proper functioning and safety.
• Received and verified deliveries of dairy products, checking for accuracy and quality.
• Assisted in inventory management by conducting regular stock checks and reporting discrepancies
to management.
• Collaborated with team members to achieve departmental goals and maintain a positive work environment.
• Participated in training sessions and meetings to stay updated on company policies, procedures,
and product knowledge.
Skills
- Emergency Management
- Customer Service
- Self Motivation
- Professional Demeanor
- Time Management Abilities
- Stress Tolerance
- Quality Control
- Policies and Procedures Adherence
- Relationship Building
- Time Management
REFEREES
- Dairy Department (Manager) : Imran Kaddour
- DigiCallAssist (Manager) : Sheryll Torres
“Referees phone numbers are given upon request”
Accomplishments
- Certificate III in Fitness/Group excercise instructor( 2017-2017)
- UCWE certificate/Charles sturt university for policing
- Rescue sequence NSWPF accreditation (2019-2019)
- Senior 1st Aid/pocket mask certification (2019 – 2019)
- Bachelor of Occupational Therapy(ON-GOING) (2019-2019)
Timeline
Emergency Roadside Assistance/STATEMENT ATTACHED
DigiCallAssist
10.2022 - 01.2024
Dairy Department Team Member/assistant Team Leader
Coles Supermarkets
02.2019 - 07.2022
Similar Profiles
Devaki Dee ParthasarathyDevaki Dee Parthasarathy
Manager – Procurement & Commercial (Governance & Assurance) at Transport for NSWManager – Procurement & Commercial (Governance & Assurance) at Transport for NSW
Wesley WangWesley Wang
Student Dentist on Placement at Stafford Dental ClinicStudent Dentist on Placement at Stafford Dental Clinic
ROCKY TALATONUROCKY TALATONU
Structural Engineer Business Support at Northrop ConsultingStructural Engineer Business Support at Northrop Consulting
Jayla XueJayla Xue
Cashier at Tongyong SupermarketCashier at Tongyong Supermarket
Daniel Mustafa JrDaniel Mustafa Jr
Emergency Roadside Assistance/ Customer Support Ag at T.A. Travel Centers Of AmericaEmergency Roadside Assistance/ Customer Support Ag at T.A. Travel Centers Of America