Mohammed AlMasri

- Delivered top-tier technical support for a wide range of hardware and software issues, achieving a 95% customer satisfaction rate through timely and effective problem resolution.
- Spearheaded the installation, configuration, and maintenance of computer systems, networks, and peripheral devices, contributing to a 20% reduction in system downtime.
- Developed and conducted comprehensive training sessions for clients on software applications, network usage, and best practices, significantly enhancing customer proficiency and system utilization.
- Played a key role in implementing robust network security measures, including firewalls and intrusion detection systems, resulting in a 30% decrease in security incidents.
- Collaborated closely with the IT team to optimize network performance, leading to a 15% improvement in overall system efficiency.
- Authored and maintained detailed technical documentation, including user manuals and troubleshooting guides, streamlining support processes and reducing resolution times by 25%.