Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
references
Timeline
Generic

Mohammed Anwaar

TC Manager
Geraldton,WA

Summary

A self-motivated Team Leader with over 9 years plus of experience managing staff members and services in a clinical setting. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for clients and staff. Talented at supervising, mentoring, and preparing staff for leadership roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Accredited Clinical Supervisor

Dapaanz
Auckland , AUK
08.2014 - Current
  • Recommended methods for the improvement of Clinical services delivery systems.
  • Provided regular 1:1 sessions with allocated employees across Odyssey by helping them identify their growth areas and make plans in moving forward.
  • Facilitated Dialectical Behaviour Therapy ( DBT)peer-led supervision across Odyssey for a group of 20 clinical staff and liaise with external supervisor on monthly basis.
  • Provided clinical staff by helping them with DAPAANZ registrations.
  • Constantly improve Clinical Quality through regular liaison with the operations team by making recommendations.
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Adhered to social distancing protocols and wore a mask or face shield
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Team Leader Manager in Terminal Brain Injury Unit

Goodwood Park Healthcare Group
Auckland , AUK
09.2021 - Current
  • Created plans and communicated deadlines to complete projects on time.
  • Managed teams of 20 employees by overseeing hiring, training, and professional growth of employees.
  • Improved operations through consistent hard work and dedication.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Clinical Manager

Odyssey House
Auckland, AUK
09.2015 - 09.2021
  • Facilitate hiring of qualified addictions and mental health personnel by interviewing applicants and making recommendations for employment.
  • Monitored, analyzed, and corrected staff performance and worked with the operations Manager to raise standards of practice.
  • Communicated effectively with staff members, associated professionals, and clients, employing active listening and interpersonal skills.
  • Identified staff training needs and devised training programs to close gaps.
  • Participated in Clinical meetings and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Managed daily operations of Te Wairua Counties program supporting 19 bedded residential addiction facility on a daily basis.
  • Monitored all phone calls and scheduled appointments.
  • Reviewed operational policies and recommended solutions and changes to the operations team regularly.
  • Developed and adjusted work schedules for clinical staff.
  • Communicated with clients, asked appropriate questions, and employed active listening to determine the best care.
  • Regularly evaluated employee performance and provided feedback.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Oversaw overall operation of clinical services and client care, including financial management, quality assurance, client care, safety protocols and risk management, quality index scores, and facility maintenance.
  • Delegated tasks to staff members, monitored the completion of all duties, and provided support to enhance performance.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Handled job duties for staff members who were unavailable or out of the office.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of a positive work environment.
  • Managed 12 employees with various personalities and from different cultures for more than 7 years.
  • Maintained clinic's records and files, utilizing proper procedures to keep client data confidential.
  • Created work rosters for employees and oversaw the functioning of the team regularly.
  • Worked with Operations manager to develop competent clinical staff through education, evaluation, performance management, and competency improvement.
  • Identified opportunities to improve clinical practices, devised strategies, and implemented plans to increase client care standards and enhance operational procedures.
  • Provide ongoing case management to all clients to ensure implementation of the appropriate treatment plan, adherence to the quality model, and utilization of services needed to achieve optimal outcomes.
  • Implement new policies and educate staff on changes.
  • Provide ongoing case management to patients to implement an appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills

Acting Ops Manager

Odyssey House
Auckland
11.2017 - 12.2017
  • Followed quality standards and procedures to minimize errors and maximize client service delivery.
  • Supervised and led 60 employees to high-performance levels in clinical practice.
  • Collaborated with team to define requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Resolved conflicts and negotiated agreements between staff in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external liaisons.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Worked with clinical teams to resolve day-to-day problems, improve operations, and provide exceptional clinical support
  • Conducted training and change management processes to improve operations.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Investigated and resolved client complaints to foster satisfaction.
  • Documented meeting minutes and distributed them to staff to facilitate follow-up and permanent records.
  • Adhered to established policies, procedures, and compliance for satisfactory audit rating.
  • Established and maintained working relationships with staff to resolve operational difficulties and promote an interdisciplinary, collaborative approach to client service delivery.
  • Determined and recommended methods to address improvement opportunities.
  • Developed team communications through regular participation.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Developed and maintained courteous and effective working relationships
  • Exceeded goals through effective task prioritization and great work ethic
  • Identified issues, analyzed information, and provide solutions to problems
  • Maintained energy and enthusiasm in a fast-paced environment
  • Delivered services to customer locations within specific timeframes
  • Used Microsoft Word and other software tools to create documents and other communications
  • Worked flexible hours across the night, weekend, and holiday shifts

Acting Clinical Manager

Dual Diagnosis Programme -Odyssey House
Auckland
09.2014 - 07.2015
  • Adhered to established policies, procedures, and compliance for satisfactory audit rating.
  • Supervised and led 20 employees to high-performance levels in clinical services delivery.
  • Operated with high integrity, built trust, and earned sustained credibility within the team and clientele.
  • Determined and recommended methods to address improvement opportunities.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Welcomed visitors to the office, communicated arrival to the team and managed visit expectations.
  • Converted community contacts into potential clients through networking, consistency, and credibility.
  • Maintained regular contact with clients and identify opportunities to deliver added value to client relationships.
  • Developed team communications and information for clinical meetings.
  • Liaised with HR to organize quality standard training for new and existing staff.
  • Improved quality processes for increased efficiency and effectiveness.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Conducted training and change management processes to improve operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Participated in team-building activities to enhance working relationships
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Exceeded goals through effective task prioritization and great work ethic
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Onboarded new temps by entering employee information into systems
  • Drove operational improvements which resulted in savings and improved profit margins
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Managed team of employees, overseeing hiring, training, and professional growth of employees

Clinical Leader

Dual Diagnosis Programme-Odyssey House
Auckland
02.2013 - 09.2014
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping clients regain or improve coping abilities to prevent further behaviors.
  • Collaborated with admissions team to assess clients and deliver appropriate treatment while managing a case load of 19.
  • Partnered with physicians, psychiatrists, social workers, therapists, nutritionists and case managers to develop and implement individualized care plans and documented all client interactions and interventions in electronic charting systems.
  • Managed care from admission to discharge, including clinical assessments, care planning, health educations and discharging support to provide care.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Oversaw and managed 12 clinical and support staff in client care activities while maintaining high level of staff morale and professionalism.
  • Recorded details regarding all therapies, including all groups on a daily basis.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Educated clients and answered questions about health condition, prognosis and treatment.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered outstanding care to clients with various diagnoses and managed care from treatment initiation through to completion.
  • Equipped clients with tools and knowledge needed for recovery.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase client satisfaction.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Accurately documented all elements of medical assessment, including treatment, medications administered, discharge processes and follow-up care.
  • Delivered high level of quality care to diverse populations while overseeing client admission and triaging based on acuity and appropriate department admission.
  • Reported findings to quality manager after conducting routine audits and worked with team to devise corrective actions for deficiencies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Residential Youth Worker

BARNARDOS NEW ZEALAND
Auckland
09.2008 - 02.2011
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive record keeping.
  • Improved quality processes for increased efficiency and effectiveness.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Determined and recommended methods to address improvement opportunities.
  • Developed team communications and information for staff meetings.

Youth Practitioner

ODYSSEY HOUSE
Auckland
05.2007 - 09.2008
  • Documented meeting minutes and distributed them to staff to facilitate follow-up and permanent records.
  • Welcomed visitors to the office, communicated arrival to the team and managed visit expectations.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Worked with service users to understand requirements and provide good clinical service.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Maintained regular contact with clients and identify opportunities to deliver added value to client relationships.
  • Operated with high integrity, built trust, and earned sustained credibility with clientele.
  • Improved quality processes for increased efficiency and effectiveness.
  • Ran all therapy-based groups regularly with good results.
  • Maintained effective schedule balance between rest periods, active play, and instruction
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Community Support Worker

Idea Services
Auckland
09.2005 - 05.2007
  • Provided emotional support to a group of 10 affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Intervened in crisis situations to protect residents and others.
  • Prepared weekly written and oral reports about community service programs.
  • Offered constructive feedback and contributed ideas at weekly staff meetings.
  • Communicated effectively with individuals of all ethnic and cultural backgrounds to achieve good outcomes.

Education

Diploma - CBT

Centre of Excellence .
Online
2016

National certificate in Clinical Supervision - level 6 - Abacus - Psychology And Counselling

Abacus
Ponsonby
08.2015

National Certificate in Adult Education and Teaching - Education

Te Wananga
Auckland
09.2008

Diploma - Public Health

University Of Auckland
Grafton Mews
09.2004

Bachelors of Homeopathic Medicine - Medicine

J.S.P.S.G.H.M.C
Hyderabad, India
06.2001

Skills

  • Change Management
  • Coaching
  • Crisis Intervention
  • Decision making
  • Diagnosis
  • Documentation
  • First Aid
  • Leadership
  • Team leader
  • Managing
  • Meetings
  • Mental health
  • Mentor
  • Rehabilitation
  • Reporting
  • Safety
  • Sign language
  • Supervisor
  • Supervision
  • Teaching
  • Therapy
  • Workshops
  • Staff supervision
  • Case management
  • Team meetings
  • Employee issue resolution
  • Client relationship management
  • Effective communication
  • Records management
  • Staff scheduling
  • Client service
  • Client Education
  • Emergency situational awareness
  • Coaching
  • Operations oversight
  • Clinical safety
  • Direct Client care
  • Team leadership
  • Activity coordination
  • Appointment scheduling
  • Managerial experience
  • Clinical Quality Improvement
  • Unit Administration
  • Training program implementation
  • Quality control
  • DBT skills
  • Smart group trained
  • Dale Carnegie trained

Affiliations

  • DAPAANZ New Zealand( Alcohol and other drugs Practitioner) from 2011 till date( registration no: 1790)
  • DAPAANZ Accredited Clinical Supervisor - 2014- till date
  • NZCH (New Zealand Council of Homeopaths) since 2004 New Zealand Homeopathic Society. 2008-till date

Additional Information

  • Personal Details: Status: New Zealand Citizen

references

Rachel Scaife

Project Manager

Odyssey House

021729852

rachels@odyssey.org.nz

Maria Racasag

Senior Clinician

CADS

02102973274

mariar@waitematadhb.govt.nz

Robin Barnaby

Behaviour Support

IDEA SERVICES

0274961086

robinb@idea.org.nz

Timeline

Team Leader Manager in Terminal Brain Injury Unit

Goodwood Park Healthcare Group
09.2021 - Current

Acting Ops Manager

Odyssey House
11.2017 - 12.2017

Clinical Manager

Odyssey House
09.2015 - 09.2021

Acting Clinical Manager

Dual Diagnosis Programme -Odyssey House
09.2014 - 07.2015

Accredited Clinical Supervisor

Dapaanz
08.2014 - Current

Clinical Leader

Dual Diagnosis Programme-Odyssey House
02.2013 - 09.2014

Residential Youth Worker

BARNARDOS NEW ZEALAND
09.2008 - 02.2011

Youth Practitioner

ODYSSEY HOUSE
05.2007 - 09.2008

Community Support Worker

Idea Services
09.2005 - 05.2007

Diploma - CBT

Centre of Excellence .

National certificate in Clinical Supervision - level 6 - Abacus - Psychology And Counselling

Abacus

National Certificate in Adult Education and Teaching - Education

Te Wananga

Diploma - Public Health

University Of Auckland

Bachelors of Homeopathic Medicine - Medicine

J.S.P.S.G.H.M.C

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Mohammed AnwaarTC Manager