Mohammed Asif Abbas

Attending to guests, providing excellent communication, ensuring restaurant is always neat and tidy as far as guests can see, attending to dietaries, efficient and fast service, neat grooming, conducting closing down procedures as directed, attending briefings. Liaising with the chefs with important information via service

I was involved in rostering staff according to occupancy. Stock take. Stock ordering with approved status via hotel manager. Briefing with chefs and team. Pre service checks of restaurant for breakfast, lunch and dinner. Ensuring service is flowing smoothly, delays are dealt with promptly, disgruntle guests dealt with professionally and unhappy guests attended too and high level. Closing down procedures. Final checks before sending staff home. Reports. Attending to emails. Setting up Conference rooms, ensuring that all requirements have been attended to and communicating with organiser of last minute changes and advising guests on Emergency procedures and exit areas.

• Reception duties, creating 5 star experience for clients, meet and greet, escorting clients to the meeting rooms, pre and post meeting room checks, technical assistance, reservations for different meeting rooms, assisting with complaints, assisting other businesses on site, dealing with disgruntled guests, car-park bookings and assistance, strong customer care focus and impeccable dress codes and standards under client (ANZ) banner.

• Absolute guests services, guests and staff safety, handling complaints, overseeing service flow, time management, order of service, daily and monthly reports, weekly meetings, upcoming events forecasting, food and safety hygiene, staff presentation and overall public behavior, communication, adjusting roster and staffing to cater for occupancy, workplace safety.

• Attending to guests services, attending to staff, briefing pre and post service with kitchen, communication with different departments, staff training, staff grooming, incentivizing staff.

• Restaurant pre and post service, communicating with in charge matre'd, assisting staff with food and beverage services, assisting staff with closing down procedures and reporting to maitre' d in charge.

• Reception duties, arrivals and departures, tour bookings, restaurant bookings, taxi bookings, inquiry, tidiness of reception lobby areas, maintenance issues reports and follow ups, guests correct billings, auditing.

• Table service, meet and greet guests and assist to assigned tables, taking food and beverage orders, briefing with kitchen staff, dinner reservations and dietary requirements, suggestive selling and up selling, restaurant opening and closing procedures, stock-takes.

• Landscaping, grooming plants, pool cleaning, grooming beach, pulling sun loungers back after being used, cleanliness of entire resort.