MOHAMMED FAZIL PARVEZ
Sydney,NSW
Summary
A proven leader in hospitality management at OLAYA HOTELS, adept at boosting guest satisfaction through meticulous room inspections and efficient staff coordination. Excelled in inventory management and employee scheduling, achieving a significant increase in positive guest feedback. Skilled in Microsoft Office and fostering a culture of exceptional customer service.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
OLAYA HOTELS
RIYADH SAUDI ARABIA
09.2019 - 09.2023
- Conducted regular room inspections to verify compliance with housekeeping standards, including stairways and lounge areas for cleanliness.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assign housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements.
- I worked with the front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Schedule shifts and arrange for replacements in cases of absence.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Front Desk Receptionist
OLAYA HOTELS
RIYADH SAUDI ARABIA
03.2015 - 05.2019
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered the multi-line phone system and transferred callers to the appropriate department or staff member.
- Schedule appointments accurately using reservation software, reducing conflicts or double bookings.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Science -
DR NTR UHS
SHADAN COLLEGE12.2010
Skills
- Cleaning and sanitation
- Ordering cleaning supplies
- Supply Inventory Management
- Pest Control
- Timekeeping
- Microsoft Office
- Employee Scheduling
Languages
Arabic
Professional Working
English
Full Professional
Timeline
Housekeeping Supervisor
OLAYA HOTELS
09.2019 - 09.2023
Front Desk Receptionist
OLAYA HOTELS
03.2015 - 05.2019
Bachelor of Science -
DR NTR UHS