Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed Halo

Melbourne,Australia

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or any job related to my previous work experience position. Ready to help team and achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Financing Team Leader

Commercial Bank Of Ethiopia
11.2022 - 03.2023
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Reviewed & disburse loan for more than 60 customers f per month to achieve the banks annual profits plan.

Customer Relation Manager

Commercial Bank Of Ethiopia
03.2022 - 11.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Established performance and service goals and held associates accountable for individual performance.

Branch Manager

Commercial Bank Of Ethiopia
01.2017 - 03.2022
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Gathered and reviewed customer feedback to improve operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Developed prospects for new loans though weekly cold calling.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.

Customer Service Officer

Commercial Bank Of Ethiopia
03.2012 - 05.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Promoted company brand and unique offerings through personalized customer service.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Described product and service details to customers to provide information on benefits and advantages.

Junior Officer

Commercial Bank Of Ethiopia
11.2011 - 03.2012
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Bachelor of Arts - Management

Haramaya University
Ethiopia, Oromia
09.2011

Skills

  • Effective Team Leader
  • Financing Structures
  • Financing Knowledge
  • Manage Financing
  • Financing Options
  • Customer Loyalty
  • Financial Analysis
  • Customer Interaction
  • Branch Management
  • Excellent Communication Skills
  • Revenue Enhancement
  • Raising Capital
  • Loan Processing,Documentation and Collections

Timeline

Financing Team Leader

Commercial Bank Of Ethiopia
11.2022 - 03.2023

Customer Relation Manager

Commercial Bank Of Ethiopia
03.2022 - 11.2022

Branch Manager

Commercial Bank Of Ethiopia
01.2017 - 03.2022

Customer Service Officer

Commercial Bank Of Ethiopia
03.2012 - 05.2014

Junior Officer

Commercial Bank Of Ethiopia
11.2011 - 03.2012

Bachelor of Arts - Management

Haramaya University

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Mohammed Halo