Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic
Mohammed Hassan

Mohammed Hassan

Kambah,ACT

Summary

Pursuing a Bachelor of Engineering (Honours) in Electronics and Communications Engineering at the Australian National University, actively applying engineering skills to real-world challenges. Responsibilities include managing donated items and conducting repairs as a General Hand at St. Vincent de Paul. In the role of Customer Service Coordinator at UniLodge, emphasis is on strong problem-solving and communication skills. Proficient in English, Arabic, and Japanese, with previous experience as a Technical Assistant at Capital Pathology, enhancing the ability to address diverse customer needs.

Overview

2
2
years of professional experience

Work History

General Hand

St. Vincent de Paul
Canberra, ACT
11.2023 - Current
  • Managed secure handling and organized storage of donated items.
  • Categorized and meticulously sorted items based on quality, conducting repairs for an extended lifespan and increased value.
  • Oversaw efficient logistics, packing, and transfer of donations between locations.
  • Contributed to shop merchandising, applying promotional strategies, and enhancing customer experience.
  • Engaged in collecting and sorting donations, ensuring their proper distribution within the shop.
  • Strictly adhered to workplace health and safety requirements.
  • Followed pricing guidelines for donated goods to ensure fair and competitive pricing.
  • Cooperated with the manager to upkeep equipment, fixtures, and premises.
  • Performed additional duties, including manual handling tasks such as unpacking, sorting, packing, loading, unloading, and assisting donors.
  • Worked as a cashier with proficiency in POS systems, contributing to smooth transactions and operational efficiency.

Customer Service Coordinator - Summer Casual position

UniLodge
11.2023 - Current
  • Exceeded customer expectations with exceptional service.
  • Demonstrated adept problem-solving skills.
  • Operated front desk reception for 200+ residents and visitors.
  • Utilized local knowledge for personalized resident assistance.
  • Collaborated effectively, resolving 90% of property service issues promptly.
  • Conducted efficient shift handovers for 100% support continuity.
  • Fostered collaborative team spirit to nurture positive UniLodge culture.
  • Demonstrated professionalism, addressing 98% of resident inquiries.

AEC Referendum Service Officer

Adecco
10.2023 - 10.2023
  • Conducted precise check counts of ballot papers for accurate election processing.
  • Completed EF008 'certified list cover sheet' and ballot paper worksheets, strictly adhering to protocols.
  • Addressed and escalated ballot paper issues promptly, ensuring resolution and proper reporting.
  • Enforced photo identification requirements, safeguarding integrity of ballot material collection.
  • Maintained vigilant presence as ballot box guard, ensuring security of election materials.
  • Secured ballot paper parcels with tamper-evident tape to prevent tampering.
  • Employed current AEC-issued materials, staying compliant with protocols for accuracy.Demonstrated exceptional attention to detail, commitment to procedures, and security maintenance—skills transferable to roles requiring precision and adherence to protocols.

COVID-19 Centre Technical Assistant

Capital Pathology
10.2021 - 09.2022
  • Delivered outstanding service to diverse customer base exceeding thousand individuals, ensuring positive and seamless experience throughout COVID testing process.
  • Advised customers comprehensively on entire COVID testing procedure, addressing concerns, and furnishing accurate and up-to-date information.
  • Streamlined operations by proficiently scanning QR codes and aiding customers in completing forms on mobile devices, thereby reducing wait times.
  • Completed thorough COVID-19 literacy training, staying abreast of latest protocols, guidelines, and vaccine mandates to provide precise information to customers.
  • Assisted patients, including elderly and those with disabilities, in accurately and efficiently completing pathology request forms, ensuring smooth processing of samples.
  • Collaborated with Project Management and Traffic Control teams to identify and resolve ongoing issues related to traffic flows, optimizing operations, and minimizing disruptions.
  • Maintained high standard of hygiene in accordance with ACT Health requirements, ensuring safe and clean environment for both staff and customers.
  • Effectively communicated with co-workers, fostering clear and concise information exchange and collaboration to ensure efficient and coordinated workflows.

Education

Bachelor of Engineering (Honours) - Electronics and Communications Engineering

Australian National University
Canberra, ACT
11.2025

International Baccalaureate (Diploma) -

Narrabundah College
Canberra, ACT
11.2020

High School Certificate -

Melrose High School
Canberra, ACT
12.2018

Skills

  • POS Software
  • Real Estate
  • Client Relations
  • Python
  • Microsoft Office
  • MATLAB
  • Communication
  • Customer Service
  • Team Building
  • Technical Support
  • Time Management
  • Workplace Health and Safety
  • Problem Solving
  • Adaptability

Websites

Languages

English
Native or Bilingual
Arabic
Limited Working
Japanese
Limited Working

Volunteer Experience

Donation Sorting

Vinnies Australia

12/2019 - 02/2020, Canberra, ACT

• Efficiently managed donations and waste, maximising productivity.
• Collaborated with cross-functional teams to optimise storage and inventory.
• Enhanced customer experience and boosted sales through organised item displays.
• Maintained clear communication for a smooth workflow.
• Ensured consistency and quality in donation sorting.
• Conducted regular quality checks for high presentation standards.


Club Member and Fundraising Assistant

Narrabundah Rotary Interact Club

02/2019 - 11/2020, Canberra, ACT

• Led weekly team meetings for acquisition, risk management, and brand development.
• Collaborated on successful fundraisers for college initiatives.
• Spearheaded impactful bushfire relief campaigns, raising $1000+ for sanitation projects in West Timor.
• Demonstrated proficiency in leadership and global philanthropy.
• Maintained effective communication and consistently met deadlines.
• Active participant in club activities to enhance leadership and fundraising skills.


Volunteer Assistant

Canberra Islamic Centre

05/2023 - Present, Canberra, ACT

• Led advanced graphic design for Umrah and Mediterranean iftar posters, enhancing visual appeal.
• Collaborated on effective marketing strategies, boosting event attendance.
• Assisted in organizing events for positive participant experiences.
• Maintained consistent branding for a professional image.
• Utilised industry-standard design software.
• Sought stakeholder feedback for continuous improvement.

References

Jade Lee, Account Manager - NSW Government, 

Adecco Australia, 

+61 2 92443429, 

Jade.Lee@adecco.com.au 


Alfred Nasralla, Collection Coordinator - Operations | Collection Department, 

Capital Pathology, ACT, 

+61 2 6285 9809, 

Alfred.Nasralla@capitalpath.com.au 


Michelle Stephens, Supervisor | Courier Department, 

Capital Pathology, ACT, 

+61 2 6285 9828, 

Michelle.Stephens@capitalpath.com.au

Hobbies and Interests

  • Engaging in literature
  • Hiking in nature
  • Advocating for social causes
  • Delving into history
  • Immersing myself in foreign languages and cultures

Timeline

General Hand

St. Vincent de Paul
11.2023 - Current

Customer Service Coordinator - Summer Casual position

UniLodge
11.2023 - Current

AEC Referendum Service Officer

Adecco
10.2023 - 10.2023

COVID-19 Centre Technical Assistant

Capital Pathology
10.2021 - 09.2022

Bachelor of Engineering (Honours) - Electronics and Communications Engineering

Australian National University

International Baccalaureate (Diploma) -

Narrabundah College

High School Certificate -

Melrose High School

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