Mohammed Hassan
Kambah,ACT
Summary
Pursuing a Bachelor of Engineering (Honours) in Electronics and Communications Engineering at the Australian National University, actively applying engineering skills to real-world challenges. Responsibilities include managing donated items and conducting repairs as a General Hand at St. Vincent de Paul. In the role of Customer Service Coordinator at UniLodge, emphasis is on strong problem-solving and communication skills. Proficient in English, Arabic, and Japanese, with previous experience as a Technical Assistant at Capital Pathology, enhancing the ability to address diverse customer needs.
Overview
2
2
years of professional experience
Work History
General Hand
St. Vincent de Paul
Canberra, ACT
11.2023 - Current
- Managed secure handling and organized storage of donated items.
- Categorized and meticulously sorted items based on quality, conducting repairs for an extended lifespan and increased value.
- Oversaw efficient logistics, packing, and transfer of donations between locations.
- Contributed to shop merchandising, applying promotional strategies, and enhancing customer experience.
- Engaged in collecting and sorting donations, ensuring their proper distribution within the shop.
- Strictly adhered to workplace health and safety requirements.
- Followed pricing guidelines for donated goods to ensure fair and competitive pricing.
- Cooperated with the manager to upkeep equipment, fixtures, and premises.
- Performed additional duties, including manual handling tasks such as unpacking, sorting, packing, loading, unloading, and assisting donors.
- Worked as a cashier with proficiency in POS systems, contributing to smooth transactions and operational efficiency.
Customer Service Coordinator - Summer Casual position
UniLodge
11.2023 - Current
- Exceeded customer expectations with exceptional service.
- Demonstrated adept problem-solving skills.
- Operated front desk reception for 200+ residents and visitors.
- Utilized local knowledge for personalized resident assistance.
- Collaborated effectively, resolving 90% of property service issues promptly.
- Conducted efficient shift handovers for 100% support continuity.
- Fostered collaborative team spirit to nurture positive UniLodge culture.
- Demonstrated professionalism, addressing 98% of resident inquiries.
AEC Referendum Service Officer
Adecco
10.2023 - 10.2023
- Conducted precise check counts of ballot papers for accurate election processing.
- Completed EF008 'certified list cover sheet' and ballot paper worksheets, strictly adhering to protocols.
- Addressed and escalated ballot paper issues promptly, ensuring resolution and proper reporting.
- Enforced photo identification requirements, safeguarding integrity of ballot material collection.
- Maintained vigilant presence as ballot box guard, ensuring security of election materials.
- Secured ballot paper parcels with tamper-evident tape to prevent tampering.
- Employed current AEC-issued materials, staying compliant with protocols for accuracy.Demonstrated exceptional attention to detail, commitment to procedures, and security maintenance—skills transferable to roles requiring precision and adherence to protocols.
COVID-19 Centre Technical Assistant
Capital Pathology
10.2021 - 09.2022
- Delivered outstanding service to diverse customer base exceeding thousand individuals, ensuring positive and seamless experience throughout COVID testing process.
- Advised customers comprehensively on entire COVID testing procedure, addressing concerns, and furnishing accurate and up-to-date information.
- Streamlined operations by proficiently scanning QR codes and aiding customers in completing forms on mobile devices, thereby reducing wait times.
- Completed thorough COVID-19 literacy training, staying abreast of latest protocols, guidelines, and vaccine mandates to provide precise information to customers.
- Assisted patients, including elderly and those with disabilities, in accurately and efficiently completing pathology request forms, ensuring smooth processing of samples.
- Collaborated with Project Management and Traffic Control teams to identify and resolve ongoing issues related to traffic flows, optimizing operations, and minimizing disruptions.
- Maintained high standard of hygiene in accordance with ACT Health requirements, ensuring safe and clean environment for both staff and customers.
- Effectively communicated with co-workers, fostering clear and concise information exchange and collaboration to ensure efficient and coordinated workflows.
Education
Bachelor of Engineering (Honours) - Electronics and Communications Engineering
Australian National University
Canberra, ACT11.2025
International Baccalaureate (Diploma) -
Narrabundah College
Canberra, ACT11.2020
High School Certificate -
Melrose High School
Canberra, ACT12.2018
Skills
- POS Software
- Real Estate
- Client Relations
- Python
- Microsoft Office
- MATLAB
- Communication
- Customer Service
- Team Building
- Technical Support
- Time Management
- Workplace Health and Safety
- Problem Solving
- Adaptability
Languages
English
Native or Bilingual
Arabic
Limited Working
Japanese
Limited Working
Volunteer Experience
Donation Sorting
Vinnies Australia
12/2019 - 02/2020, Canberra, ACT
• Efficiently managed donations and waste, maximising productivity.
• Collaborated with cross-functional teams to optimise storage and inventory.
• Enhanced customer experience and boosted sales through organised item displays.
• Maintained clear communication for a smooth workflow.
• Ensured consistency and quality in donation sorting.
• Conducted regular quality checks for high presentation standards.
Club Member and Fundraising Assistant
Narrabundah Rotary Interact Club
02/2019 - 11/2020, Canberra, ACT
• Led weekly team meetings for acquisition, risk management, and brand development.
• Collaborated on successful fundraisers for college initiatives.
• Spearheaded impactful bushfire relief campaigns, raising $1000+ for sanitation projects in West Timor.
• Demonstrated proficiency in leadership and global philanthropy.
• Maintained effective communication and consistently met deadlines.
• Active participant in club activities to enhance leadership and fundraising skills.
Volunteer Assistant
Canberra Islamic Centre
05/2023 - Present, Canberra, ACT
• Led advanced graphic design for Umrah and Mediterranean iftar posters, enhancing visual appeal.
• Collaborated on effective marketing strategies, boosting event attendance.
• Assisted in organizing events for positive participant experiences.
• Maintained consistent branding for a professional image.
• Utilised industry-standard design software.
• Sought stakeholder feedback for continuous improvement.
References
Jade Lee, Account Manager - NSW Government,
Adecco Australia,
+61 2 92443429,
Jade.Lee@adecco.com.au
Alfred Nasralla, Collection Coordinator - Operations | Collection Department,
Capital Pathology, ACT,
+61 2 6285 9809,
Alfred.Nasralla@capitalpath.com.au
Michelle Stephens, Supervisor | Courier Department,
Capital Pathology, ACT,
+61 2 6285 9828,
Michelle.Stephens@capitalpath.com.au
Hobbies and Interests
- Engaging in literature
- Hiking in nature
- Advocating for social causes
- Delving into history
- Immersing myself in foreign languages and cultures
Timeline
General Hand
St. Vincent de Paul
11.2023 - Current
Customer Service Coordinator - Summer Casual position
UniLodge
11.2023 - Current
AEC Referendum Service Officer
Adecco
10.2023 - 10.2023
COVID-19 Centre Technical Assistant
Capital Pathology
10.2021 - 09.2022
Bachelor of Engineering (Honours) - Electronics and Communications Engineering
Australian National University
International Baccalaureate (Diploma) -
Narrabundah College
High School Certificate -
Melrose High School