MOHAMMED KARIM UDDIN
Gungahlin ACT, Canberra,ACT
Summary
Highly motivated and customer-focused individual with 3+ years of experience providing exceptional customer service and operational management. Proven ability to handle customer inquiries, keen observation to operations, and maintain a positive and professional demeanor in fast-paced environments. Expertise in Microsoft Office Suite and a variety of customer service software applications.
Overview
7
7
years of professional experience
Work History
Team Member
Waves Car Wash
Canberra, ACT
03.2024 - Current
- Operated high-pressure wash systems to ensure thorough cleaning of vehicles.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted customers with service inquiries, enhancing overall customer satisfaction.
- Trained new employees on safety protocols and operational procedures for car washing.
- Implemented efficiency improvements in wash processes, reducing turnaround time for vehicles.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Customer Service Representative
EG Fuel Company
Canberra, ACT
02.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to fuel orders and deliveries. Managed and processed customer orders with a focus on accuracy and efficiency
- Successfully resolved customer complaints and issues, ensuring a high level of customer satisfaction.
- Assisted customers with billing inquiries and facilitated resolution of discrepancies in billing statements.
- Effectively communicated with customers through various channels, including phone and email.
- Demonstrated in-depth knowledge of the company's fuel products and services, effectively educating customers on product features and benefits.
Assistant Engineer
VERGE STUDIOS
Dhaka, Bangladesh
02.2019 - 05.2023
- Assist in project planning and execution under the guidance of senior engineers.
- Contribute to project coordination and ensure adherence to timelines.
- Conduct on-site inspections to monitor construction progress and quality.
- Collect and analyze data related to construction projects.
- Communicate with clients to gather project requirements and updates.
- Assist in addressing client inquiries and providing project status updates.
- Organize and manage project records for easy retrieval and reference.
- Collaborate with architects, contractors, and other stakeholders to facilitate smooth project execution.
- Ensure effective communication and coordination among project team members.
- Promote and enforce safety protocols on construction sites.
Education
Master’s - Building & Information Construction Management
University of Canberra
Canberra, ACT, Australia01.2026
Bachelor’s - Civil & Environmental Engineering
North South University
Dhaka, Bangladesh01.2018
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Microsoft Office (Intermediate Level)
Timeline
Team Member
Waves Car Wash
03.2024 - Current
Customer Service Representative
EG Fuel Company
02.2024 - Current
Assistant Engineer
VERGE STUDIOS
02.2019 - 05.2023
Master’s - Building & Information Construction Management
University of Canberra
Bachelor’s - Civil & Environmental Engineering
North South University