MOHAMMED KHATEEB PASHA
IT
Sydney,11
Summary
Dedicated IT Support Specialist with hands-on experience providing Level 1 and Level 2 support across corporate environments. Skilled in troubleshooting hardware, software, networking, Microsoft 365, Active Directory, cloud services, and end-user devices. Experienced in managing IT incidents, configuring user accounts, deploying devices, maintaining servers, supporting VMware environments, and delivering excellent customer service.
IT professional with extensive experience in managing IT infrastructure, ensuring seamless network operations, and enhancing system security. Known for collaborative approach and commitment to achieving operational excellence. Reliable team player with focus on adapting to evolving technological needs and delivering consistent results.
Overview
9
9
years of professional experience
Work History
IT OFFICER
ARNA PHARMA PTY LTD
09.2024 - Current
- Provide Level 1 and Level 2 IT support.
- Troubleshoot Microsoft 365, Outlook, Teams, networking and hardware issues.
- Administer user accounts, permissions and access requests.
- Support Windows Servers, VMware infrastructure and backup systems.
- Configure and deploy desktops, laptops, printers and mobile devices.
- Manage incidents through ServiceDesk Plus.
- Support onboarding and offboarding activities.
SUPPORT TECHNICIAN
GREEN BOX PTY LTD
01.2022 - 01.2022
- Desktop support, device imaging, hardware troubleshooting and software installations.
CCTV INSTALLATION TECHNICIAN
AEGIS AUTOMATION
01.2017 - 01.2019
- Networking support, device configuration and troubleshooting.
Education
Professional Year Program -
Performance Education
01-2022
Master of Information Communication Technology - undefined
University of the Sunshine Coast
01-2021
Bachelor of Electronics and Communication Engineering - undefined
JNTU
01-2017
Skills
- IT Support & Helpdesk Support, Desktop & Remote Support, Microsoft 365 Administration, Outlook, Teams, OneDrive, SharePoint, Active Directory Administration, User Account Management, Password Resets, Windows 10/11, VMware Administration, Windows Server Administration, Backup & Recovery Management, Hardware Troubleshooting, Software Installation & Configuration, Device Deployment & Imaging, Networking Fundamentals, TCP/IP, DNS, DHCP, VPN Connectivity, Cloud Services Support, Cyber Security Awareness, ServiceDesk Plus, Incident & Ticket Management
- IT vendor management
- IT infrastructure
- Network administration
- IT service management
- IT governance
- IT budgeting
- Information security
- Information confidentiality
- Team development
- User support
- Network security
- Database management
- Cloud computing
- Virtualization
- IT resource use
- Change management
- Application support
Timeline
IT OFFICER
ARNA PHARMA PTY LTD
09.2024 - Current
SUPPORT TECHNICIAN
GREEN BOX PTY LTD
01.2022 - 01.2022
CCTV INSTALLATION TECHNICIAN
AEGIS AUTOMATION
01.2017 - 01.2019
Bachelor of Electronics and Communication Engineering - undefined
JNTU
Master of Information Communication Technology - undefined
University of the Sunshine Coast
Professional Year Program -
Performance Education