Mohammed KHUDAIR
Melbourne,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Sarvello Fine Foods
10.2021 - 10.2023
- Managed employees, handled advertising, and increased sales.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Specialist
Freshplus Supermarkets
12.2020 - 10.2021
- Performed various roles including customer service and hiring new employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service improvement initiatives to decrease customer wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
, Bookkeeping, Sales Assistance
IGA
01.2019 - 11.2020
- Managed store operations, handled bookkeeping tasks, provided sales assistance.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Volunteer
SpectacleHub Optometrists
01.2019 - 09.2019
- Assisted with sales and advised people on their choice of spectacles
- Assisted with stock management and general duties.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Business (Accountancy) -
RMIT University
Melbourne, VIC08.2024
Diploma of Accounting . -
RMIT University
Melbourne, VIC12.2020
I studied Certificate IV in Accounting and Bookkeeping, Diploma of Accounting, and currently 2021: I’m studying Bachelor of Accountingat RMIT University. -
RMIT University
Melbourne, VIC08.2020
Skills
- Polite, friendly and well groomed, and able to work independently
- Able to follow instructions and make my manager happy about me
- Excellent initiative in a work environment, also with social, and communications
- Hardworking and committed to completing set tasks, and keen to earn new skills
- A brilliant team member with trustworthy, reliable and ready to assist others
- Excellent organisation skills and time management to prioritise tasks
- Able to set right objectives and achieve it, with solving challenges
- Perfect marketing and advertising skills
- Personnel Development
- Operations Management
- Team Development
- Employee Training
- Hourly Shift Management
- Revenue Generation
- Shift Scheduling
- Supply Ordering
- Risk Management
- Customer Service Management
- Staff Management
- Leadership Development
- Problem-Solving
- Outstanding Communication Skills
- Relationship Building and Management
- Staff Supervision
- Customer Relations
- Training and Mentoring
Community Leisure Interests
- Meeting new people
- Fitness – Going to the gym
- Sport cars
- Developing small businesses
- Horse Riding – jumps
References
Katrina CIKES, Careers Manager, Roxburgh College, (03) 9930 8160 Abdullah AZZAM, Optometrist, SpectacleHub Optometrists – Craigieburn, (03) 8339 4306 Ahmed AZZAM, Optometrist/Business Owner, 0422 426 747 Asim Buddy, Freshplus HR Manager, 0412387730
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Sarvello Fine Foods
10.2021 - 10.2023
Customer Service Specialist
Freshplus Supermarkets
12.2020 - 10.2021
, Bookkeeping, Sales Assistance
IGA
01.2019 - 11.2020
Volunteer
SpectacleHub Optometrists
01.2019 - 09.2019
Bachelor of Business (Accountancy) -
RMIT University
Diploma of Accounting . -
RMIT University
I studied Certificate IV in Accounting and Bookkeeping, Diploma of Accounting, and currently 2021: I’m studying Bachelor of Accountingat RMIT University. -
RMIT University
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