Mohammed Mahboob Murshid
Greater Sydney Area,NSW
Summary
Dedicated and motivated professional seeking opportunities in a dynamic organization. Proven ability to adapt quickly to new challenges and environments. Strong work ethic complemented by exceptional interpersonal skills and the capacity to work independently. Demonstrated success in mastering new skills efficiently and effectively.
Overview
22
22
years of professional experience
Work History
Mortgage Assessment Executive
MCCA Islamic Finance & Investments
Lakemba, Australia
12.2017 - Current
- Completed training in Customer First, Complaints Resolution, Anti-Money Laundering, and Responsible Lending policies.
- Conducted mortgage assessments to ensure compliance with regulations.
- Collaborated with legal teams to uphold industry standards.
- Performed comprehensive credit assessments on various applications to evaluate creditworthiness.
- Prepared Credit Approval Request Forms (CARFs), articulating risk analysis and recommendations.
- Worked closely with Credit Analysts and Team Leaders to align decisions with credit policy.
- Communicated credit decisions effectively while participating in workshops to enhance transparency.
- Fostered relationships with referral partners and cross-functional teams for business success.
Finance Officer
Islamic Co-Operative Finance Australia Limited
Parramatta, NSW
05.2014 - 12.2017
- Managed cash flow forecasting for inflows and outflows, overseeing a portfolio exceeding $42 million.
- Led a small team, coordinating onboarding and training to ensure seamless operational integration.
- Delivered monthly educational sessions on Islamic Finance principles (Musharaka, Murabaha, Istisna’a), enhancing member understanding and comparing products with conventional finance models in Australia.
- Restructured the Musharaka model of finance using localised Australian market data, increasing client engagement and enhancing product credibility.
- Ensured full compliance with statutory regulations and internal cooperative business controls.
- Maintained high service standards, ensuring alignment with member satisfaction protocols.
- Designed and implemented industry-aligned operational procedures to improve efficiency and reduce workflow complexity.
- Developed standardized finance correspondence templates, improving communication consistency across the finance lifecycle — from acknowledgement to post settlement.
- Approved 84 finance applications under a new community-fund-based operational model, resulting in a 58% increase in approved home loan applications over 3 years and 8 months.
- Advocated for financial literacy by providing tailored comparisons between Islamic and conventional finance products to support informed member decisions.
- Reformed the Murabaha-based vehicle finance procedure, resulting in:
- Reduced processing time through the elimination of redundant steps
- Achieved 0% bad debt rate over a 3-year period through improved quality control
- Revamped the Frequently Asked Questions (FAQs) resource based on direct member interactions, ensuring relevant and accessible information.
- Received 21 written member testimonials commending the exceptional service and support provided.
Admin and Customer Service
Islamic Co-Operative Finance Australia Limited
Parramatta, Sydney, New South Wales
04.2013 - 05.2014
- Designed and ensured operational excellence by work breakdown structure and analysed the work flow in ratio to employment hours.
- Designed share redemption tracking system to avoid duplication of payment
- Designed call register to keep track of member’s call-record.
- Designed Customer Service Correspondence templates
- Trained new team members
- Successful Event Management Experience
- Successful record of member service and retention
Accounts Manager
The Key Stone Holdings Pty Ltd.
09.2011 - 04.2013
- Full function accounts responsibility which includes Accounts Payable with extended responsibility
- Accounts receivable, PAYG and BAS submission, Payroll Tax preparation and lodgement, Cash flow analysis
- Communicate with external stake holders -Suppliers, Customers, Banks and Superannuation companies
- Internal stake holders - report to Directors, Group Accounts Manager, Group Financial Manger, Marketing Mangers and Supporting team members
- Introduced IMS (Invoice Management Schedule), which reduced total time frame by 50% to complete accounting cycle.
Full Function Accounts
ROOM SERVICE MANAGEMENT PTY LIMITED
The Rocks, Sydney
06.2008 - 09.2011
- Full function accounts responsibility which includes Accounts Payable, Accounts receivable, PAYG and BAS submission, Payroll Tax preparation and lodgement, Cash flow analysis
Key Staff, Cashier
Keystone Group
Sydney, NSW
01.2006 - 01.2008
- Managed accounts and stock to ensure optimal inventory levels.
- Processed customer orders efficiently, enhancing overall service delivery.
- Handled cash transactions and accurately reconciled bills.
- Trained new staff members on operational procedures and customer service standards.
- Maintained customer relations to address inquiries and resolve issues.
- Updated data in POS systems to ensure accurate sales tracking.
- Reported directly to operations and general manager regarding performance metrics.
- Received best employee nomination in 2008 for outstanding contributions.
Lecturer, Department of Business Administration
Leading University
10.2003 - 01.2005
- Delivered engaging lectures that enhanced student participation and learning outcomes.
- Developed comprehensive course plans aligned with current educational trends and requirements.
- Designed assessment questionnaires to accurately evaluate student knowledge.
- Graded exam papers promptly, ensuring timely feedback for students.
- Published results by deadlines, upholding academic integrity.
- Allocated consultation hours to assist students with individual academic challenges.
- Mentored students through academic obstacles, offering career guidance and support.
- Reported course plan updates to dean for ongoing improvement and oversight.
Education
Certification Course - Finance and Mortgage Broking
International Institute of Technology
01.2016
Islamic Finance And Banking: Modes of Finance, Audit, Islamic Finance And Banking
Islamic Research And Training Institute
Saudi Arabia01.2016
Masters of Accounting - Accounting
Central Queensland University
Sydeny01.2006
MBA - Marketing
University of Dhaka
Dhaka, Bangladesh01.2003
BBA - Marketing
University of Dhaka
Dhaka, Bangladesh01.2000
Skills
- Analytical skills
- Customer retention strategies
- Community engagement
- Team collaboration
- Process improvement
- Training and mentoring
- Mortgage compliance
- Data analysis
- Policy development
- Project planning
- Public speaking
Languages
English (Full Professional), Arabic (Elementary), Bangla (Native or Bilingual)
Publications
Promotional Awareness of Islamic Finance: Australian Perspective
Timeline
Mortgage Assessment Executive
MCCA Islamic Finance & Investments
12.2017 - Current
Finance Officer
Islamic Co-Operative Finance Australia Limited
05.2014 - 12.2017
Admin and Customer Service
Islamic Co-Operative Finance Australia Limited
04.2013 - 05.2014
Accounts Manager
The Key Stone Holdings Pty Ltd.
09.2011 - 04.2013
Full Function Accounts
ROOM SERVICE MANAGEMENT PTY LIMITED
06.2008 - 09.2011
Key Staff, Cashier
Keystone Group
01.2006 - 01.2008
Lecturer, Department of Business Administration
Leading University
10.2003 - 01.2005
Certification Course - Finance and Mortgage Broking
International Institute of Technology
Islamic Finance And Banking: Modes of Finance, Audit, Islamic Finance And Banking
Islamic Research And Training Institute
Masters of Accounting - Accounting
Central Queensland University
MBA - Marketing
University of Dhaka
BBA - Marketing
University of Dhaka