Mohammed Meraj
Lidcombe,Australia
Summary
Accomplished Field Engineer with a proven track record at Telstra, adept in IT Support & Troubleshooting and Customer Service Excellence. Streamlined operations and significantly enhanced device testing compliance. Recognized for outstanding performance, demonstrating exceptional technical project support and team training capabilities. Expert in managing inventory and executing strategic test cases to ensure peak efficiency.
Overview
9
9
years of professional experience
Work History
Field Engineer (Device Testing 5G)
Telstra
Parramatta, Australia
04.2024 - 12.2025
- Manage the inventory of devices, and assign them to testers and field support them based on test cases and scenarios.
- Model network lab environment, mobility, and throughput.
- LTE, ENDC, and 5G field testing.
- Performed e-calls, short calls, and long calls.
- Assist senior testers in executing calls, collecting logs.
- Streamlined field operations through the development of standard operating procedures.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Executed numerous drive test operations around Sydney, NSW during specified test phases.
IT Desktop Support L2
Johnson & Johnson Medicals
North Ryde, Australia
01.2023 - 01.2024
- Utilized ServiceNow as a ticketing tool to manage incidents, tasks, and assets, successfully closing and solving an average of 30 tickets per week
- Provided exceptional customer support to onsite and remote users, ensuring high levels of satisfaction
- Supported projects such as printer migration and network switch upgrades, facilitating seamless operations
- Assisted in upgrading laptops according to lifecycle requirements and managed the decommissioning of outdated hardware
- Built new setups at renovated sites to downsize desktop setups, including configuring cameras and projectors for large halls during town halls
- Acted as the primary IT support for VIPs, resolving technical issues promptly
Customer Service Representative
Jasbe Pty Ltd
Surry Hills, Australia
01.2017 - 01.2022
- Managed store operations, including inventory management, cash handling, and product replenishment
- Achieved KPIs by effectively upselling products and enhancing customer satisfaction
- Trained new hires on customer service protocols and operational procedures
- Recognized twice as 'Best Employee' for outstanding performance and dedication
Education
Masters of Business Information and Systems -
Torrens University
AustraliaBachelor of Commerce - Computer
Osmania University
Hyderabad, IndiaSkills
- Device testing
- Functional testing
- Network and connectivity testing
- Inventory Management
- Model network: Mobility and Throughput
- User Acceptance Testing
- Network and modem debugging
- Field testing ENDC, VoLTE, 5G (Standalone)
- Field testing – drive test
Affiliations
- Cooking
- Swimming
Timeline
Field Engineer (Device Testing 5G)
Telstra
04.2024 - 12.2025
IT Desktop Support L2
Johnson & Johnson Medicals
01.2023 - 01.2024
Customer Service Representative
Jasbe Pty Ltd
01.2017 - 01.2022
Masters of Business Information and Systems -
Torrens University
Bachelor of Commerce - Computer
Osmania University
References
- Jyoti Ranjan - Jyotiranjan.senapati07@gmail.com
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