Mufeez Max
Operation Coordinator
Adelaide,SA
Summary
Seeking a responsible and challenging position in a
a growth-oriented progressive organization that will enable me
to use my excellent interpersonal skills, strong organizational
skills, educational background, and ability to work well with
people, to enhance the lives of others.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Aspiring Futures SA
2023.03 - Current
- Develop positive working relationships with NDIS participants, their families and stakeholders;
• Intake referrals from various channels, including the National Disability Insurance Agency (NDIA);
• Provide responsive, personal-centred service, ensuring people with disability exercise choice and control when receiving support and services;
• Responsible for the daily operations of Aspiring Futures SA.
• Responsible for service management of NDIS participants, staff management, budget management, incident reporting, rostering and associated administrative duties;
• Support and assist residents in implementing their NDIS plan and liaison to other disability services;
• Comply with NDIS Code of Conduct; and
• Comply with WHS Regulations and Guidelines.
Team Leader
Aspiring Futures SA
Adelaide
2021.12 - Current
- A kind and caring personality with an inclusive attitude
- Experience supporting people with complex behaviour in the home and the community
- Handling Complex or Challenging situations or behaviour calmly and rationally
- Understanding of Autism
- Provide a range of goal-oriented support services that enable participants to achieve their goals (including accessing the community, community participation, self-care and safety, shopping, budgeting and building social and pre-employment skills)
- Flexibility, reliability, and availability to work across varying times of the day and week
- Good communication and interpersonal skills, including the ability to solve problems, build confidence and develop and maintain positive working relationships with the participants and their families/caregivers
- The ability to build positive relationships with the participant, upholding their rights with empathy, respect, responsiveness, and dignity
- Demonstrates qualities of a team player, working collaboratively with others and can equally work independently
- Maintaining the participant’s privacy and confidentiality
- Proficiency in use of technology including notebooks, smart phones and email
Recreational Support Worker
Claro Aged And Disability Support
Adelaide
2020.10 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Participated in team-building activities to enhance working relationships
- Performed duties following applicable standards, policies and regulatory guidelines to promote a safe working environment
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Worked with clients with special needs to understand work expectations and provide excellent service
- Developed and maintained courteous and effective working relationships
- Liaised with community members, recommending resources and programs
- Assisted in the implementation of community support services in alignment with needs
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Gathered opinions and support from grass-roots supporters to solidify group position.
Education Counselor
APT Training College
Adelaide
2021.03 - 2021.10
- Increased student satisfaction by providing personalized guidance and assistance in course selection and academic planning.
- Supported career services by counseling students on career options and
guiding job search skills development.
• Worked as part of an administrative Services team to ensure a high standard of
customer service is provided to internal and external customers at all times.
• Met with students in person and spoke over the telephone to help students
construct class schedules.
• Conducted academic advisement services for students on a recurring basis to
maintain educational progression.
• Maintained a 25% student retention rate by providing world-class service to over 300 students by linking education to careers.
• Maintained student database and electronic records for each student contact.
• Answered student inquiries and resolved problems related to curriculum and course prerequisites.
• Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
• Organized, detailed and excellent track record of working well under pressure
to meet deadlines.
• Assisted students in selecting courses to align with their interests and abilities.
• Worked as part of an administrative Services team to ensure a high standard of
customer service is provided to internal and external customers at all times.
Community Support Worker
Hessel Group
Adelaide
2020.10 - 2021.03
- Drove clients safely to social activities and appointments
- Maintained safety with tidy, clean and hazard-free home environments
- Kept accurate records for client files and handled related paperwork
- Collaborated with parents on home care and support for children with disabilities
- Entertained and conversed to keep patients mentally alert
- Worked with children and parents to closely monitor and record social, behavioral and academic growth
- Adhered to company requirements for patient interactions and care standards
- Checked medication schedules and patient needs to enforce medication administration standards team-wide
- Kept detailed daily logs with care actions, patient behaviors and incidents
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Conferred with supervisor to discuss patient condition and medical care
- Provided a high level of physical support by lifting, adjusting and moving clients
- Assisted in daily living activities
- Client needs assessments
- Counselling Community outreach Documentation proficiency Interdisciplinary collaboration Teamwork and team building
- Good telephone etiquette
- Responsible Multitasking abilities Training and mentoring Quality assurance
- Database Administration
- Policy and procedure modification Presentation design
Education
Bachelor of Dental surgery - undefined
Meghna Institute of Dental Sciences
SEPTEMBER 2020
Master of Public Health -
University of Western Sydney
AUGUST 2017
Certificate 3 in Ageing And Disability
APT College
King William Street Adelaide07.2020
Skills
- Progress Monitoring
- Crisis Intervention
- Team Collaboration
- New Client Management
- Effective Leadership
- Empathetic Approach
- Support Services
- Teamwork and Collaboration
- Goal Planning
- Conflict Resolution
- Organizational Skills
- Policy Implementation
- Time Management
- Performance Management
Accomplishments
- Supervised a team of 30 staff members.
- Achieved Best Team Leader Award by supporting teams with accuracy and efficiency.
- Documented and resolved Conflicts within the team, which led to an effective workplace.
References
References
Linda.Castle from Aspiring Futures Service Delivery Manager
Linda@aspiringfuturessa.com.au +61 497 864 678
Catherine from Aspiring Futures Specialist Service Coordinator
Catherine@aspiringfuturessa.com.au +61 477 138 751
Darren from Aspiring Futures Compliance Delivery Manager
Darren@aspiringfuturessa.com.au +61 422 647 128
Shambu. Khadka from APT College Senior educational Counsellor
+61 450 542 933
Clearances
First aid certificate Police clearance check
Flu vaccination COVID-19- immunisation evidence
DHS Screening- disability service employment working with children check Aged care sector employment vulnerable people employment
Medication administration
Manual handling training Wheelchair training
SA Health COVID-19 training
MOOC dementia training certificate
Hand hygiene certificate NDIS certificate
Unrestricted driver's license with clean driving history
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Timeline
Operations Coordinator
Aspiring Futures SA
2023.03 - Current
Team Leader
Aspiring Futures SA
2021.12 - Current
Education Counselor
APT Training College
2021.03 - 2021.10
Recreational Support Worker
Claro Aged And Disability Support
2020.10 - Current
Community Support Worker
Hessel Group
2020.10 - 2021.03
Bachelor of Dental surgery - undefined
Meghna Institute of Dental Sciences
Master of Public Health -
University of Western Sydney
Certificate 3 in Ageing And Disability
APT College
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