Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHAMMED OSMAN

MOHAMMED OSMAN

DUBAI,UAE

Summary

Motivated Diligent Accountant with strong accounting background and proven industry expertise. Proficient in Microsoft office and accounting software. An accomplished individual I will utilize and share my skills, knowledge and experience gained over the years. A highly self-motivated, dedicated, enthusiastic and hardworking individual with good work ethics and excellent team player. Possessing outstanding abilities superior account management and reconciliation skills leading to achievement of desired results. I am able to carry out any given task to an exceptionally high standard with excellent time management skills.

Overview

7
7
years of professional experience

Work History

Accountant

Arkel Multi-Activities Company
Khartoum , Sudan
08.2020 - 06.2022
  • Maintain accurate and up-to-date financial records for the organization.
  • Record financial transactions, including purchases, expenses, and revenue.
  • Generate and analyze financial statements, such as balance sheets, income statements, and cash flow statements.
  • Ensure compliance with tax regulations and prepare tax returns.
  • Analyze financial data to provide insights and recommendations for improvement.
  • Utilize accounting software and spreadsheets for financial record-keeping and analysis.

Call Center Supervisor

Arkel Multi-Activities Company
Khartoum, Sudan
07.2018 - 06.2020
  • Lead and motivate a team to achieve performance targets and objective.
  • Ensure that the team maintains a high standard of work quality.
  • Conduct regular quality assessments and implement corrective actions as needed.
  • Developed and implemented customer service policies and procedures.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Call Center Customer Service
  • Gathering Information
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.

Ticketing Agent

Legend Agency
Khartoum, Sudan
06.2015 - 05.2018
  • Interact with customers to understand their travel needs, provide information on available options, and assist in planning and booking their trips.
  • Handle the reservation and ticketing process, ensuring accurate and timely issuance of tickets for flights, trains, buses, or other modes of transportation.
  • Prepare and maintain accurate records of bookings, itineraries, and transactions.
  • Ensure that all necessary travel documents are provided to customers.
  • Keep up to date with airline schedules, fares, and travel regulations.
  • Provide clients with relevant information, such as visa requirements and travel advisories.
  • Meet and exceed performance targets, such as call handling time and customer satisfaction.

Education

Bachelor's Degree in Financial Accounting -

University of Technology
Sudan
2016

High School -

Abdel Moneim Hassouna Alemirat
Sudan
2009

Skills

  • Excellent verbal and written communication
  • Strong problem-solving abilities
  • Adherence to quality and performance metrics
  • Strong analytical skills
  • Financial analysis
  • Budgeting and forecasting
  • Tax compliances
  • Payroll processing/administration
  • Proficient in (Accounting software)
  • Information Tracking
  • Quality Control Optimization
  • Technical Support
  • Documentation and Reporting
  • Regulatory Compliance
  • Phone and Email Etiquette
  • Customer Service
  • Report Preparation/Writing
  • Call Control Skills

Languages

  • English
  • Arabic - Mother tongue

Timeline

Accountant

Arkel Multi-Activities Company
08.2020 - 06.2022

Call Center Supervisor

Arkel Multi-Activities Company
07.2018 - 06.2020

Ticketing Agent

Legend Agency
06.2015 - 05.2018

Bachelor's Degree in Financial Accounting -

University of Technology

High School -

Abdel Moneim Hassouna Alemirat

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MOHAMMED OSMAN