Darshee Ghowree
7/29 B Great Western Highway Paramatta,NSW
Summary
Dynamic operations manager with a proven track record at Meriton Suites Bondi Junction, excelling in budget management and employee training. Enhanced customer satisfaction through effective communication and process improvement, while fostering a safety-first culture. Recognized for cultivating strong client relationships and driving team performance through strategic leadership and mentoring.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Meriton Suites Bondi Junction
02.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Nursing Leadership And Management
University of Western Sydney
Parramatta, NSW01-1998
Skills
- Safety procedures
- Employee training
- Task delegation
- Documentation and reporting
- Risk management
- Policy implementation
- Emergency response
- Process improvement
- Budget management
- Regulatory compliance
- Staff recruitment
- Operations management
- Performance evaluations
Timeline
Manager of Operations
Meriton Suites Bondi Junction
02.2022 - Current
Bachelor of Science - Nursing Leadership And Management
University of Western Sydney