Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Mohammed Serour

East Cannington

Summary

Passionate and determined individual with a background in customer service, committed to delivering exceptional service and results to clients. Seeking to broaden knowledge and skills in patient/client care. Genuine passion for customer care and eager to transition into a role outside of fast food, leveraging experience in face to face customer interactions to excel in a new industry. Willing to offer positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills

Overview

1
1
year of professional experience

Work History

Guzman Y Gomez

Mahir Pandre
01.2024 - Current
  • Assisted managers during shifts (eg. taking feedback, complaints, phone calls, and being able to work in every position taken by initiatives)
  • Self-motivated, with a strong sense of personal responsibility.
  • Organised the front of the store while the MOD was on breaks, up to 1 hour.
  • Upholding good quality fresh food at the correct food safety temperature, using correct methods of cooking and appropriate equipment for cooking.
  • Opened and closed the restaurant which included cleaning tasks and preparation for the day and following day.
  • Self motivated with a strong sense of personal responsibilities
  • Trained to be skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day to day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across day, night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organisational and time management skills while managing multiple responsibilities.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Hungry Jacks

Hungry Jacks
01.2024 - 01.2024
  • Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Ensured customers dining room area was clean and kept to standard.
  • Learned all menu items, ensuring all items had the correct ingredients + presentation.
  • Worked with a team of up to 8 to perform to the best of our ability to please customers and guarantee returns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-ups.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.

Education

No Degree -

Seven Oaks Senior College
Perth, WA
12-2024

No Degree - Project Management

Curtin University
Perth, WA
02-2025

Skills

  • Team player
  • Taking Initiative
  • Problem solving skills
  • Creativity
  • Eye for Detail
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication skill
  • Critical thinking
  • Active listening
  • Decision making
  • Problem resolution
  • Verbal communication
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Follow up skills
  • Food safety
  • Prep work
  • Item recommendation
  • Customer service
  • Cash handling
  • Organisational skills
  • Team building
  • Staff training
  • Task prioritisation
  • Collaborative Teamwork
  • Teamwork skills

Objective

Dear Hiring Manager,

Please accept this letter as an expression of my interest in this job industry. I am a highly motivated and progress-

focused young adult with a good-standing background in a couple industries. With a track record of initiative and

dependability, I have devised strategic initiatives which I believe will prove valuable to this company.

Throughout the course of my experience, I have perfected my communication and teamwork abilities. I am a

capable and consistent problem-solver skilled at prioritising and managing projects with proficiency.

In my previous role, I contributed communication, customer service, and adaptability toward team efforts and

business improvements.

I am progressive minded and in tune with new developments in my field. I have proven to be effective and

collaborative with strong interpersonal talents. I enjoy collective brainstorming sessions which all me to

coordinate activities to achieve a common goal.

Please take a moment to review my attached resume and authorisation, I would greatly appreciate the opportunity

to speak with you regarding my application.

My availability is very flexible although I’m still currently studying University on Tuesday and Thursdays from 1:30pm to 4:30pm and Wenesday at Tafe from 1:30pm to 4:30pmthe day which my course ends in July 2025

Thank you for your consideration.

Timeline

Guzman Y Gomez

Mahir Pandre
01.2024 - Current

Hungry Jacks

Hungry Jacks
01.2024 - 01.2024

No Degree -

Seven Oaks Senior College

No Degree - Project Management

Curtin University

Similar Profiles

CREATE PROFILE
Mohammed Serour