Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammed Serour

East Cannington

Summary

Dear Hiring Manager,

Please accept this letter as an expression of my interest in this job industry. I am a highly motivated and progress-focused young adult passionate and determined young adult with a background in customer service with a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to this company, I am dedicated to providing exceptional service and achieving results for clients. Seeking to expand knowledge and skills in patient/client care. Genuine enthusiasm for customer care and eager to transition into a role beyond fast food, utilizing experience in face-to-face customer interactions to thrive in a new industry. Offer a positive attitude and strong interpersonal skills, ready to learn and advance within the industry. Possess an understanding of customer service principles and product knowledge essential for success in this role. Prepared to utilize and enhance communication and customer service abilities.

Please take a moment to review my attached resume and authorisation, I would greatly appreciate the opportunity

to speak with you regarding my application.

My availability is very flexible and im open to all shifts ( Day, Evening, Overnight, Weekends and Holidays )

Thank you for your consideration.

Overview

2
2
years of professional experience

Work History

Guzman Y Gomez

Mahir Pandre
01.2024 - 08.2025
  • Assisted managers during shifts (eg. taking feedback, complaints, phone calls, and being able to work in every position taken by initiatives)
  • Self-motivated, with a strong sense of personal responsibility.
  • Organised the front of the store while the MOD was on breaks, up to 1 hour.
  • Upholding good quality fresh food at the correct food safety temperature, using correct methods of cooking and appropriate equipment for cooking.
  • Opened and closed the restaurant which included cleaning tasks and preparation for the day and following day.
  • Self motivated with a strong sense of personal responsibilities
  • Trained to be skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day to day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across day, night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organisational and time management skills while managing multiple responsibilities.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Hungry Jacks

Hungry Jacks
01.2024 - 04.2024
  • Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Ensured customers dining room area was clean and kept to standard.
  • Learned all menu items, ensuring all items had the correct ingredients + presentation.
  • Worked with a team of up to 8 to perform to the best of our ability to please customers and guarantee returns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-ups.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.

Education

No Degree -

Seven Oaks Senior College
12-2024

No Degree - Project Management

Curtin University
02-2025

Skills

  • Team player
  • Taking Initiative
  • Problem solving skills
  • Creativity
  • Eye for Detail
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication skill
  • Critical thinking
  • Active listening
  • Decision making
  • Problem resolution
  • Verbal communication
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Follow up skills
  • Food safety
  • Prep work
  • Item recommendation
  • Customer service
  • Cash handling
  • Organisational skills
  • Team building
  • Staff training
  • Task prioritisation
  • Collaborative Teamwork
  • Teamwork skills

Timeline

Guzman Y Gomez

Mahir Pandre
01.2024 - 08.2025

Hungry Jacks

Hungry Jacks
01.2024 - 04.2024

No Degree -

Seven Oaks Senior College

No Degree - Project Management

Curtin University

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Mohammed Serour