Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mohammed Siraaz

Auckland

Summary

Reliable and collaborative Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

17
17
years of professional experience

Work History

Team Manager Sales/Client Services

Youi Insurance NZ
11.2022 - Current
  • Boosted client satisfaction by effectively managing team of sales and customer service representatives and ensuring timely resolution of inquiries.
  • Enhanced team performance by conducting regular training sessions and providing constructive feedback on individual performance.
  • Implemented new strategies to improve first call resolution rates, increasing overall customer satisfaction.
  • Established performance metrics and regularly monitored progress toward goals, adjusting strategies as needed to achieve targets.
  • Mentored new hires on company policies and procedures, fostering positive work environment and promoting teamwork among staff members.
  • Conducted regular team meetings to share updates, address concerns, and foster open communication among team members.
  • Recognized high-performing employees through recognition programs, motivating staff members to consistently strive for excellence in their roles.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Inbound Sales Advisor/Relief Manager

Youi Insurance NZ
01.2016 - 11.2022
  • Listening to customer needs and tailoring policies to meet their individual requirements
  • Delivering exceptional customer service that exceeds expectations
  • Working towards sales and performance targets
  • Demonstrating problem-solving skills in customer interactions
  • Contributing to a vibrant, high-performance culture that values honesty, awesome service, and passion
  • Cover for absent team managers when required for Sales, Customer care and Retention teams
  • Coaching and training advisors
  • Completing calls audits
  • Product Refreshers.

Internal Sales and Product Support Co-ordinator

Chemical Solutions
08.2015 - 12.2015
    • Actively participate in and or structure and promote periodic and or regular promotions to result in increased sales
    • Outbound calls to customers or potential customers who may be interested in each specific promotion
    • Recommendations and input into how future promotions should be structured
    • Assist in design, orchestration and development and appraisal of email campaigns to existing or new customer groups
    • Develop qualified suitable prospects into SAP CRM prospecting database to create an accurate and up to data source relevant for new business
    • Liaise with National Sales, Development and Territory Manager on action required
    • Outbound telephone calls to target sales markets, researching the market with idea of getting the prospect or customer engaged and willing to trial new products.

Inbound and Outbound Sales Product Specialist

Brand Developers
03.2015 - 08.2015
  • Working on a call back system where leads will be allocated to talk to customers, who have phoned in to express interest in our household name products after seeing an advert.
  • Utilizing your excellent sales capabilities and objection handling skills to convert interested enquiries to a sale.
  • Up selling relevant products wherever applicable and achieving Sales targets and KPI's.

Outbound and Inbound Sales, Inbound Sales and Retention Specialist

Telstraclear/Vodafone
08.2007 - 03.2015
  • 2IC Sales and Retention Specialist 01-03-2013 to 14-03-2015
  • Proficient with contact centre technologies and reporting systems
  • Sales of telecommunications and internet products and services
  • Up selling of product range, specials, and promotions
  • Provisioning broadband, voice, and mobile services to new and existing residential customers
  • Resolve escalated customer issues and complaints through the application of standard procedures and delegations to ensure customer centric solution
  • Continuously build, maintain, and actively share knowledge of current company products
  • Reduce customer churn, drive campaigns as directed by Marketing, actively develop, and implement sales processes and retaining customers.

Outbound and Inbound Sales

Telstraclear/Vodafone
08.2007 - 03.2013
  • Making Outbound calls focusing on residential customer needs
  • Sales of telecommunications and internet products and services
  • Sound product knowledge of phone line, broadband, mobile and TV plans
  • Keeping up to date with new products and systems
  • Understanding of how to position highly technical information in a manner that is understandable to the customer.

Education

Diploma in Management -

Martin Hautus Institute
01.2008

Diploma of Information Technology -

Chisholm Institute
01.2006

Skills

  • Team leadership
  • Organized and Efficient
  • Team Engagement
  • Exceptional Customer service
  • Customer experience
  • Customer Focus
  • Motivational Abilities
  • Staff Development
  • Performance Coaching

References

Available upon request

Timeline

Team Manager Sales/Client Services

Youi Insurance NZ
11.2022 - Current

Inbound Sales Advisor/Relief Manager

Youi Insurance NZ
01.2016 - 11.2022

Internal Sales and Product Support Co-ordinator

Chemical Solutions
08.2015 - 12.2015

Inbound and Outbound Sales Product Specialist

Brand Developers
03.2015 - 08.2015

Outbound and Inbound Sales, Inbound Sales and Retention Specialist

Telstraclear/Vodafone
08.2007 - 03.2015

Outbound and Inbound Sales

Telstraclear/Vodafone
08.2007 - 03.2013

Diploma in Management -

Martin Hautus Institute

Diploma of Information Technology -

Chisholm Institute

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Mohammed Siraaz