Mohammed Yaish Mabshar
Narre Warren,VIC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Pre Delivery Coordinator / VRS
Tesla
03.2023 - Current
- Oversaw day to day operations of a small team.
- Coordinated vehicle preparation from arrival to port to final delivery.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Tracked company equipment, tools and technology to manage inventory.
- Collaborated with site managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within time constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Coordinated logistics activities including transportation with different entities.
- Quality control of vehicle readiness processes
- Managed inventory vehicles onsite, introducing new methods and practices to reduce turnaround time.
- Entered data, generated reports, and produced tracking documents.
- Worked with vendors to make purchases and reconcile invoices.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Operations Coordinator
Cars Online - FIG / GCF
07.2020 - 02.2023
- Assisting with the management of daily operational activities
- Performing administrative tasks with various service providers
- Coordinating the proper allocation of vehicle deliveries
- Arranging and assisting the Sales Managers and Directors
- Assisting with project management by tracking progress of vehicle repairs and preparation and resolving issues
- Managing wholesaler and customer relations
- Preparing and maintaining operations documents and reports.
Drug Testing Technician
The Drug Detection Agency (TDDA)
08.2018 - 05.2020
- Attending safety sensitive client sites in a purpose-built mobile testing vehicle to undertake drug and alcohol testing
- Testing based at multiple office locations
- Attending afterhours post incident testing on a rotational basis
- Monthly rotating on call shifts throughout the day.
Retail Sales Agent / Customer Service Representative
Bridgestone NZ
03.2018 - 08.2018
- Receive inbound calls to promote and sell a product or service
- Create, maintain and update database of customers with complete information and emails
- Consolidate existing customer base while building new customer base
- Record outbound call history and customers response in detail
- Ensure customer follow-up all the time
- Providing product literature, brochures, catalogues and other campaign materials to the customers
- Monitor competitors' products or services and create selling strategies for own products or services
- Handle customer needs and requirements
- Respond to customer inquiries and resolve
- Refer customers' needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Residential Sales Agent
Mercury Energy
07.2017 - 03.2018
- Make outbound customer calls to promote and sell a product or service
- Create, maintain and update database of customers with complete information and emails
- Consolidate existing customer base while building new customer base
- Record outbound call history and customers response in detail
- Ensure customer follow-up is done
- Send or email product literature, brochures, catalogues and other campaign material
- Monitor competitors' products or services and create selling strategies for own products or services
- Handle customer needs and requirements
- Respond to customer inquiries and resolve
- Refer customers needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Customer Service Representative
APEX Car Rentals
04.2017 - 07.2017
- Provides and uphold high standard of customer service
- Handles customer/supplier complaints efficiently and professionally
- Coordinate and manage great working relationships with all staff members, branch supervisors and managers
- Secures cash and manages the shift to balance
- Comply with HSSE (Health, Safety, Security and Environment)
- Consistently strive to develop existing processes for the benefit of both staff and customers.
Customer Service Representative / Shuttle Driver
Ezi Car Rentals (NZ Leisure)
03.2016 - 04.2017
- Undertake front house duties, including meeting, greeting and attending to the needs of customers
- Build a good rapport with all guests and resolve any complaints/issues promptly and maintain high quality customer service
- Responsible for updating accounts and billing processes
- Undertake general office duties, including correspondence, emails and filing
- Shuttle driving to ensure customers are picked up on time
- Ensure that all bookings and cancellations are processed efficiently
- Proactively develop and maintain effective relationships with clients.
Receptionist / Hotel Porter / Shuttle Driver (Trainee)
Jet Park Airport Hotel & Conference Centre
09.2015 - 11.2015
- Concierge, assisting guests and making reservations
- Room Attendance
- Picking and dropping customers
- Maintaining high levels of customer service.
Customer Service Advisor
Park N Fly
07.2013 - 08.2015
- Relocating customers cars
- Shuttle driving
- Making bookings and serving customers
- Office administration.
Retail Salesperson
Get Fresh Supermarket
02.2013 - 07.2013
- Serving customers
- Handling cash
- Worked as a counter staff.
Education
Certificate in Business majoring in Information Systems and Management -
Auckland University of Technology
Skills
- Over 12 years experience working in the customer service industry
- Excellent people skills, leadership skills and customer focus
- Good communication skills
- A proactive approach to problem solving
- Flexible & adaptable, able to work well individually and within a team
- The ability to perform under pressure and deliver to challenging timescales
- Ability to handle confidential information
- Quick learner
- Can interact with all levels of staff including senior management
- Attention to detail
- Can build and maintain strong relationships
- Proactive, taking the initiative to explore issues and to generate new ideas and approaches
- Able to work under pressure and deliver results to deadlines
- Ability to use various applications in a computer, the basics including MS Office, SharePoint, Excel and car rental systems such as Respex and Cars
- Ability to grasp new systems and applications
- Conducting sales transactions/POS/EFTPOS
- Document filing
- Entering data into a computer using database software
- Interest in all automotive areas
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Process Improvement
- Project Support
- Strategic Planning
- Event Planning
- Event Coordination
- Schedule Management
- Operations Management
- Staff Supervision
- Team Oversight
- CRM Software
- Business Development
- Team Leadership
- Decision-Making
- Handling Complaints
- Phone and Email Etiquette
- Office Management
- Administration and Operations
Work Placements
- Beukes Cabling Ltd, 2 Days, Telecommunications and underground cabling
- Chorus Telecom - Student trainee, 2 Days, Telecommunications and underground cabling
- The Warehouse (Airport Branch), 2 school terms, Casual experience as a customer service representative.
References
Available upon request
Timeline
Pre Delivery Coordinator / VRS
Tesla
03.2023 - Current
Operations Coordinator
Cars Online - FIG / GCF
07.2020 - 02.2023
Drug Testing Technician
The Drug Detection Agency (TDDA)
08.2018 - 05.2020
Retail Sales Agent / Customer Service Representative
Bridgestone NZ
03.2018 - 08.2018
Residential Sales Agent
Mercury Energy
07.2017 - 03.2018
Customer Service Representative
APEX Car Rentals
04.2017 - 07.2017
Customer Service Representative / Shuttle Driver
Ezi Car Rentals (NZ Leisure)
03.2016 - 04.2017
Receptionist / Hotel Porter / Shuttle Driver (Trainee)
Jet Park Airport Hotel & Conference Centre
09.2015 - 11.2015
Customer Service Advisor
Park N Fly
07.2013 - 08.2015
Retail Salesperson
Get Fresh Supermarket
02.2013 - 07.2013
Certificate in Business majoring in Information Systems and Management -
Auckland University of Technology
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