Mohammed Yusuf
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Static and Roaming Guard Role
Australian Concert and Entertainment Security (Aces)
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues
- Monitored crowd behaviour to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
- Working independently and collaboratively in a team environment.
- Learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Security Role
M.A Security
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Interacting with customers with high attention to detail,
- Monitoring for any abnormal behaviour
- Working independently and collaboratively in a team environment.
- Learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales department
Amart Furniture
08.2022 - 11.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Strengthened customer loyalty with personalized service, resulting in increased repeat business and referrals.
Aviation Screening Officer
Certis Security Australia
02.2017 - 08.2022
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
- Ensured passenger safety through consistent application of airport policies and regulations.
- Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
- Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
- Collaborated with fellow officers to maintain a secure environment for travelers and staff.
- Participated in ongoing training sessions to continuously improve skills related to aviation security practices.
- Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
- Conducted regular patrols of key areas to spot and control security concerns.
Kitchen Hand/crew trainer
McDonald's Corporation
01.2012 - 02.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Working independently and collaboratively in a team environment.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School -
Fairfield High School
Certificate II in Security Operations -
Star Training Academy Granville
12.2016
Retail Certificate I -
Fairfield High School
12.2011
Retail Certificate II -
Fairfield High School
12.2011
Skills
- Verbal and written communication
- Customer Service
- Professional Demeanor
- Reliable and Responsible
- Active Listening
- Team Player
- Attention to Detail
- Documentation And Reporting
- Decision-Making
References
Given upon request
Timeline
Static and Roaming Guard Role
Australian Concert and Entertainment Security (Aces)
12.2023 - Current
Retail Security Role
M.A Security
12.2023 - Current
Sales department
Amart Furniture
08.2022 - 11.2023
Aviation Screening Officer
Certis Security Australia
02.2017 - 08.2022
Kitchen Hand/crew trainer
McDonald's Corporation
01.2012 - 02.2017
High School -
Fairfield High School
Certificate II in Security Operations -
Star Training Academy Granville
Retail Certificate I -
Fairfield High School
Retail Certificate II -
Fairfield High School
Similar Profiles
Rahaf NEJEMRahaf NEJEM
Security Officer at Australian Concert & Entertainment Security GroupSecurity Officer at Australian Concert & Entertainment Security Group
Kriti GhimireKriti Ghimire
Senior Clinical Supervisor at ACESSenior Clinical Supervisor at ACES
Hart Robin CastilloHart Robin Castillo
Behavior Interventionist at ACESBehavior Interventionist at ACES
Muneeb AfzalMuneeb Afzal
Static Guard and Patrol Guard at Southern Cross PROTECTIONStatic Guard and Patrol Guard at Southern Cross PROTECTION
KEVIN BECKERKEVIN BECKER
Static Guard at Gute Security Services LtdStatic Guard at Gute Security Services Ltd