Mohammed Abdul Maroof
SYDNEY
Summary
Enthusiastic individual with superior skills of 23 years working in Automotive Industry in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills in any setting. Excited to begin new challenge with successful team.
Overview
26
26
years of professional experience
Work History
Parts Interpreter
Australian Sweeper Company
01.2024 - Current
- Supply of premium spare parts to external and internal customers, and the internal team.
- Coordinating all parts and machines freight and logistical requirements for local and interstate deliveries.
- Provided professional services and support in a dynamic work environment.
- Receiving and dispatching parts and consumables.
- Delivering exceptional customer service to our customers and setting benchmarks in service delivery for the business.
- Responding to quote and order requests via phone and email.
- Preparing the daily parts requirements for the service department.
- Checking stock availability.
- Resolved problems, improve operations and provided exceptional service.
- Stock control, consisting of stock replenishment and special orders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Keeping the service department up to date on the arrival of orders.
- Developed and maintained courteous and effective working relationships.
- Source parts locally and overseas.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Spareparts- Service Manager
Total Diesel Solutions
11.2022 - 04.2023
- Order spare parts for workshop related jobs
- Managing job cards
- Provide estimates for potential jobs
- Plan and schedule parts for incoming jobs
- Communicate positively with customers and suppliers
- Keep records of customer interaction relating to jobs, quotes and repair orders
- Maintain stock levels of consumable items related to everyday workshop use
- Pickup and delivery of parts when required
Spareparts Specialists
Cableprice (NZ) Ltd
10.2021 - 11.2022
- Proactive service scheduling by keeping touch with valued customers
- Working on increasing after-sales profitability
- Working closely with the workshop to maximize utilization of resources
- Managing the work in progress (WIP) in partnership with the workshop
- The first point of contact for customers on the day is to capture all repair and service work in detail
- Present full-service details and explain additional repairs and requirements to clients for authorization
- Processing of customer payment for invoices
- Monitoring daily repair orders and keeping customers informed of progress, delays, and collection time
- Raising internal/warranty, customer invoicing and purchase orders.
Retail/Trade Sales Representative
Repco NZ
01.2021 - 09.2021
- Retail and Trade sales
- Getting out on the road and meeting with prospective clients
- Preparing sales plans and tailoring to specific customer needs
- Looking after all new customers
- Promptly replying to parts requests via Telephone Calls and Emails
- Learning varied stock lines and interpreting parts manual
- Maintain and grow relationships with colleagues, clients and Trade/Retail customers
- Occasional Training
Operations Manager
Munaf Motor Parts & Hardware Pte Ltd
02.2000 - 02.2020
- Analyzed strategic, core and support processes and recommended improvements to streamline processes
- Evaluated and processed divisional reports to assess metrics and make proactive adjustments to future plans
- Examined problem-solving concepts, including quantitative methods and techniques and
- Approaches to optimize organizational operations and facilitate decision-making
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Managed daily operations, including supervising multiple team members across 5 locations
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Boosted company efficiency through technology upgrades and process improvements which led to serve customers more in less time with increase in company profitability
- Preparing enquiry list, evaluating quotations, liaising with suppliers, preparing confirmed orders, liaising with customs, costing.
Manager
Compaq Computer Australia
06.1998 - 01.2000
- Implemented sales plans to drive profitability, collaborating with visual sales team to develop strategies
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Increased safety awareness among employees, resulting in zero injuries
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Education
Bachelor of Arts - Management
University Of Western Sydney
Sydney, NSWSkills
- Planning and coordination
- Negotiation
- Business operations
- Team building
- Strong customer service
- Relationship development
- Inventory management
- Process improvement
- Operational improvement
- Decision maker
- Product knowledge
- Staff development
- Leadership skills
- Honest & reliable
- Strong work ethic
- Well-developed interpersonal skills
- Team management
- Strong business focus
- Analytical and Critical Thinking
- Relationship Building
- Good Telephone Etiquette
- Self-Directed
- Multitasking
Languages
English
Native or Bilingual
Fijian-Hindustani
Native or Bilingual
Urdu
Native or Bilingual
Additional Information
Feroz Ali-0405322567
Timeline
Parts Interpreter
Australian Sweeper Company
01.2024 - Current
Spareparts- Service Manager
Total Diesel Solutions
11.2022 - 04.2023
Spareparts Specialists
Cableprice (NZ) Ltd
10.2021 - 11.2022
Retail/Trade Sales Representative
Repco NZ
01.2021 - 09.2021
Operations Manager
Munaf Motor Parts & Hardware Pte Ltd
02.2000 - 02.2020
Manager
Compaq Computer Australia
06.1998 - 01.2000
Bachelor of Arts - Management
University Of Western Sydney
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