Mohammed Abdullah Khan
Melbourne,Australia
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
Asta
Melbourne, Australia
09.2022 - Current
- Managed technical issues with printers, drivers, PC performance, Wi-Fi, and OneDrive, resolving 95% of issues within 24 hours.
- Implemented a ticketing system to escalate issues to senior IT professionals, ensuring timely resolution and improving team efficiency by 30%.
- Configured Windows 10 PCs with Microsoft Office 365, ensuring compliance with company security policies and reducing setup time by 50%.
- Provided technical support via phone, email, and on-site visits, improving client satisfaction ratings by 25%.
- Deployed 50+ POS machines with 0% error rate, ensuring secure configuration and protecting sensitive financial data.
- Developed and implemented a backup and patch management system, ensuring 99.99% uptime and reducing data loss risk by 90%.
- Implemented endpoint management policies, securing 100% of devices and protecting against cyber threats.
- Participated in office moving projects, including hardware setup and network configuration, ensuring minimal downtime and 100% system availability.
- Designed and implemented network security measures, including firewalls and intrusion detection systems, reducing security breaches by 80%.
- Maintained accurate and up-to-date IT documentation, including system diagrams, user manuals, and technical guides, improving team knowledge sharing by 40%.
Customer Service Representative
Woolworths Group
Melbourne, Australia
10.2021 - 09.2022
- Responded to an average of 50 customer inquiries per day, resolving 95% of issues related to products, services, and store operations on the first call.
- Provided exceptional customer service via phone, email, and in-person, ensuring timely and effective resolution of customer complaints and achieving a 90% customer satisfaction rating.
- Utilized problem-solving skills to address customer concerns, including issues with products, pricing, and promotions, resulting in a 25% reduction in customer complaints.
- Collaborated with internal teams, including store staff and management, to resolve customer issues and improve overall customer experience, leading to a 15% increase in customer loyalty.
- Maintained accurate records of customer interactions, including issues, resolutions, and feedback, ensuring 100% data integrity and compliance with company policies.
- Participated in training and development programs, improving customer service skills by 20% and staying up to date on company policies and procedures, resulting in a 10% increase in customer retention.
Education
Masters of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne, Victoria02.2021
Bachelor of Engineering Technology - Electrical, Electronics and Communications Engineering
Muffakham Jah College
India07.2018
Skills
- Cloud Computing
- Software Installation & Upgrades
- Technical Documentation
- Problem-solving
- Security Policy Development
- System monitoring
- Program installations
- Hardware troubleshooting
- Technical Support
- Server improvements
- Mobile Device Management
- Server Management
Certification
- Cisco Certified Network Associate Wireless (CCNA-W)
- Microsoft 365 Endpoint Administrator Associate (MD-102), Microsoft, 2024
- Introduction to IoT, CISCO, 05/2021
- ITIL 4 Foundation, ITIL, 2021
- CCNA - Cisco Certified Network Associate, CISCO, 2021
Publications
IOT Based Audio Video Surveillance, 1/12/2018, Journal of Emerging Technologies and Innovative Research (JETIR)
Languages
English
Full Professional
References
References available upon request.
Timeline
System Administrator
Asta
09.2022 - Current
Customer Service Representative
Woolworths Group
10.2021 - 09.2022
Masters of Networking - Cyber Security
Melbourne Institute of Technology
Bachelor of Engineering Technology - Electrical, Electronics and Communications Engineering
Muffakham Jah College
Similar Profiles
Dinesh BanjaraDinesh Banjara
Level 1 System Administrator at ASTALevel 1 System Administrator at ASTA
Carol WardCarol Ward
Owner at AstaOwner at Asta
Leslie BellLeslie Bell
Inventory Specialist at Asta AmericaInventory Specialist at Asta America
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services