MOHAMMED ARSALAN
IT Engineer
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Retail Sales Associate (Casual)
Hungry Jack's Pty Ltd
03.2022 - 04.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Used in-store system to locate inventory and place special orders for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate
ICT Intern
IBuild Building Solutions
07.2023 - 10.2023
- Tested systems to identify root causes to problems and uncover bugs
- Conducting regular security assessments of the company's information systems and networks to identify potential vulnerabilities, threats, and risks
- Monitoring and analyzing security logs and alerts to detect and respond to security incidents and threats in a timely and effective manner
- Developing and implementing security controls, policies, and procedures to protect the company's information assets and ensure compliance with regulatory requirements
- Acquired in-depth knowledge and hands-on experience in Network Attached Storage (NAS) systems, successfully executing the migration of data from an old NAS to a new one while ensuring data integrity and accessibility
- Demonstrated expertise in implementing robust security measures for NAS devices, safeguarding sensitive data and bolstering data protection
- Assisted Team Members in a comprehensive Cybersecurity Assessment of the organization, involving the evaluation of the current security posture, identification of vulnerabilities, and recommendations for enhancing overall security.
Network Engineer
Rushlee Pty Ltd
05.2022 - 06.2023
- Providing technical assistance to staff and clients, remotely over phone
- Technical solutions are designed for performance, scalability, maintainability, supportability, and business continuity while leveraging industry's best practices
- Delivered full technical support to tablet computers, desktops computers, network routers, switches, printers, Microsoft Operating System, and Office 365
- Implemented robust backup systems to ensure data redundancy in case of failures or disasters
- Provide remote assistance to customers
- Used tools like SCCM, Active Directory, and M365 to make sure everyone got help needed quickly and to keep things running smoothly.
IT Technical Support Intern
FlyonIT
05.2020 - 08.2021
- Providing technical assistance to staff and clients, either face-to-face or remotely over phone
- Troubleshoot connectivity issues for clients over phone call.
- Served as support partner to clients by setting up projectors for presentations and video conferencing equipment and software configuration.
- Update,fix and install hardware and software for clients.
Education
Master of Information Technology -
CQUniversity
Melbourne, VIC 04.2001 -
Bachelor of Computer Science -
Osmania University
Hyderabad, India07.2021
Skills
Timeline
ICT Intern
IBuild Building Solutions
07.2023 - 10.2023
Network Engineer
Rushlee Pty Ltd
05.2022 - 06.2023
Retail Sales Associate (Casual)
Hungry Jack's Pty Ltd
03.2022 - 04.2024
IT Technical Support Intern
FlyonIT
05.2020 - 08.2021
Master of Information Technology -
CQUniversity
04.2001 -
Bachelor of Computer Science -
Osmania University
Diploma Trainings Certifications
- LINUX
- C Language
- Python
- AWS Cloud Services
- CCNA
- AWS and DEVOPS diploma
Projects
360 Virtual Tour Modelling at Ibuild, https://i-build.com.au/kit-homes-oakdale-44/
References
- References available upon request.
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