MOHAMMED ARSALAN
IT Engineer
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Retail Sales Associate (Casual)
Hungry Jack's Pty Ltd
Melbourne, VIC
03.2022 - 04.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Used in-store system to locate inventory and place special orders for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate
ICT Intern
IBuild Building Solutions
Melbourne, VIC
07.2023 - 10.2023
- Tested systems to identify root causes to problems and uncover bugs
- Conducting regular security assessments of the company's information systems and networks to identify potential vulnerabilities, threats, and risks
- Monitoring and analyzing security logs and alerts to detect and respond to security incidents and threats in a timely and effective manner
- Developing and implementing security controls, policies, and procedures to protect the company's information assets and ensure compliance with regulatory requirements
- Acquired in-depth knowledge and hands-on experience in Network Attached Storage (NAS) systems, successfully executing the migration of data from an old NAS to a new one while ensuring data integrity and accessibility
- Demonstrated expertise in implementing robust security measures for NAS devices, safeguarding sensitive data and bolstering data protection
- Assisted Team Members in a comprehensive Cybersecurity Assessment of the organization, involving the evaluation of the current security posture, identification of vulnerabilities, and recommendations for enhancing overall security.
Network Engineer
Rushlee Pty Ltd
Melbourne, VIC
05.2022 - 06.2023
- Providing technical assistance to staff and clients, remotely over phone
- Technical solutions are designed for performance, scalability, maintainability, supportability, and business continuity while leveraging industry's best practices
- Delivered full technical support to tablet computers, desktops computers, network routers, switches, printers, Microsoft Operating System, and Office 365
- Implemented robust backup systems to ensure data redundancy in case of failures or disasters
- Provide remote assistance to customers
- Used tools like SCCM, Active Directory, and M365 to make sure everyone got help needed quickly and to keep things running smoothly.
IT Technical Support Intern
FlyonIT
Hyderabad, India
05.2020 - 08.2021
- Providing technical assistance to staff and clients, either face-to-face or remotely over phone
- Troubleshoot connectivity issues for clients over phone call.
- Served as support partner to clients by setting up projectors for presentations and video conferencing equipment and software configuration.
- Update,fix and install hardware and software for clients.
Education
Master of Information Technology -
CQUniversity
Melbourne, VIC 04.2001 -
Bachelor of Computer Science -
Osmania University
Hyderabad, India07.2021
Skills
Wireless networks troubleshooting
Analytical Thinking
Problem-Solving
Critical Thinking
Analytical Skills
MySQL
Excellent Communication
Customer Service
Microsoft Outlook
Defect Analysis and Resolution
Help Desk Support
Timeline
ICT Intern
IBuild Building Solutions
07.2023 - 10.2023
Network Engineer
Rushlee Pty Ltd
05.2022 - 06.2023
Retail Sales Associate (Casual)
Hungry Jack's Pty Ltd
03.2022 - 04.2024
IT Technical Support Intern
FlyonIT
05.2020 - 08.2021
Master of Information Technology -
CQUniversity
04.2001 -
Bachelor of Computer Science -
Osmania University
Diploma Trainings Certifications
- LINUX
- C Language
- Python
- AWS Cloud Services
- CCNA
- AWS and DEVOPS diploma
Projects
360 Virtual Tour Modelling at Ibuild, https://i-build.com.au/kit-homes-oakdale-44/
References
- References available upon request.