Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohammed Jawad Jafar Rafi

Leanyer,NT

Summary

Dynamic professional with extensive experience in team leadership and employee training at McDonald's Restaurant. Proven track record in enhancing customer satisfaction and optimizing operational efficiency. Skilled in cash handling and decision-making, successfully implementing initiatives that improved service quality and retention rates. Committed to fostering a collaborative work environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's Restaurant
10.2024 - 06.2025
  • Trained new crew members on food safety protocols and customer service standards.
  • Assisted in maintaining cleanliness and organization of workstations to enhance efficiency.
  • Demonstrated proper use of kitchen equipment to ensure safe food preparation practices.

Provided ongoing support to team members, fostering a collaborative work environment.

Manager

Smokemart & Giftbox
02.2024 - 08.2024
  • Oversaw daily operations to ensure compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock management processes for efficiency.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented customer service initiatives that improved satisfaction and retention rates.
  • Analyzed sales trends to develop effective merchandising strategies that increased revenue.

Team Leader

Dominos's Pizza
04.2023 - 05.2024
  • Led team to achieve high standards in food safety and quality control.
  • Trained and mentored new employees on operational procedures and best practices.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Implemented process improvements that enhanced order accuracy and customer satisfaction.
  • Coordinated staff schedules to optimize labor efficiency during peak hours.

Education

Bachelor of Science - IT Network Security

Charles Darwin University
Darwin, NT
11.2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Decision-making
  • Team leadership and supervision

Certification

RSA and RSG certificate

Certificate II in security operations

Construction certificate

First Aid certificate

Languages

Arabic
Elementary
Urdu
Professional Working
Hindi
Full Professional
Bengali
Native or Bilingual
English
Full Professional

Timeline

Crew Trainer

McDonald's Restaurant
10.2024 - 06.2025

Manager

Smokemart & Giftbox
02.2024 - 08.2024

Team Leader

Dominos's Pizza
04.2023 - 05.2024

Bachelor of Science - IT Network Security

Charles Darwin University
Mohammed Jawad Jafar Rafi