Rahman
Western,Australia
Summary
Customer Service Consultant with a strong track record in resolving customer issues, providing technical support, and fostering long-term relationships. Experienced in managing high-volume calls, order processing, and troubleshooting. Adept at guiding customers through complex solutions, ensuring satisfaction, and enhancing operational efficiency. A proactive problem-solver with excellent communication skills, committed to delivering exceptional service and contributing to the success of the organization.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Customer Service
Woolworths
Mt Hawthorn
11.2023 - Current
- Assist in managing daily operations of the customer service department in a busy retail environment.
- Resolve escalated customer complaints and ensure satisfaction by providing timely and effective solutions.
- Implement service policies and procedures to improve operational efficiency and customer experience.
- Conduct regular performance reviews, providing feedback and fostering professional development among team members.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Customer Support Officer (level 2)
Blackwood’s
Canning Vale
12.2022 - 04.2024
- Processed customer orders, ensured accurate product selection, pricing, and timely delivery for mining companies.
- Provided tailored quotations and product recommendations to meet customer needs and budgets.
- Managed client communications, resolving queries, and ensuring a high level of customer satisfaction.
- Coordinated logistics and freight bookings, ensuring timely and secure delivery.
- Handled account-related issues, refunds, and invoicing with professionalism and efficiency.
Customer Service Advisor
MENULOG PTY LTD
Sydney, NSW
06.2021 - 12.2022
- Delivered exceptional customer support, processing refunds, resolving service issues, and handling inquiries across multiple channels.
- Managed a high volume of calls, ensuring first-contact resolution to improve customer satisfaction.
- Provided real-time delivery updates, tracked drivers, and communicated with customers to manage expectations.
- Maintained accurate customer accounts and restaurant details, ensuring seamless service and billing accuracy.
- Issued vouchers and compensation to retain customer loyalty and promote positive relationships.
Education
PROFESSIONAL YEAR -
Education Centre of Australia
SYDNEY, NSW06.2021
MASTER OF INFORMATION SYSTEMS -
UNIVERSITY OF SOUTHERN QUEENSLAND
SYDNEY, NSW12.2019
BACHELOR of TECHNOLOGY - ELECTRONICS AND COMMUNICATION
ST MARY'S GROUP of INSTITUTIONS
HYDERABAD, TELANGANA07.2016
Skills
- Customer Engagement & Relationship Management
- Ticketing Systems (Zendesk,Outlook etc)
- Conflict Resolution & Issue Escalation
- Multi-channel Support (Phone, Email, Chat)
- IT Support & Technical Troubleshooting
- Order Processing & Account Management
- Strong Analytical & Problem-solving Abilities
- High-Volume Call Management
Additional Information
Professional Personal References can be provided upon request.
Timeline
Assistant Manager, Customer Service
Woolworths
11.2023 - Current
Customer Support Officer (level 2)
Blackwood’s
12.2022 - 04.2024
Customer Service Advisor
MENULOG PTY LTD
06.2021 - 12.2022
PROFESSIONAL YEAR -
Education Centre of Australia
MASTER OF INFORMATION SYSTEMS -
UNIVERSITY OF SOUTHERN QUEENSLAND
BACHELOR of TECHNOLOGY - ELECTRONICS AND COMMUNICATION
ST MARY'S GROUP of INSTITUTIONS
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