Mohammed Nadeem Fazal
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operations Agent
DHL Express
Gold Coast, QLD
10.2023 - Current
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Fostered a culture of continuous improvement within the team by actively soliciting feedback on processes and performance metrics to identify areas for potential enhancement.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Chosen as Training coordinator for Gold Coast site.
- Awarded Heart of Gold in December 2023.
Independent Contracter (Courier)
Hussain Pty Ltd
Gold Coast, Australia
06.2017 - 10.2023
- Maintained and provided documentation and certification which is updated every year which included RACA(Regulated Air Cargo Agent), Fit to work medical test, Health and safety compliance which required attention to detail
- Provided great customer service as I would communicate with around sixty to eighty customers per day, which led me to employee of the year in 2020.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
Store manager
Nandos Gold Coast
Gold Coast, Australia
06.2014 - 05.2017
- Started as a kitchen hand and worked up to the position of store manager.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Master of Science - Engineering Management
Griffith University
Gold Coast, QLDBachelors of Technology in Aeronautical Engineering -
MRCET (India)
Skills
- Microsoft PowerPoint
- Customer Service
- Communication Skills
- Microsoft Excel
- Leadership and Teamwork
- Operational Efficiency
- Lean principles
- Permanent resident (189 visa subclass)
- Pearson Test of English (PTE) - Perfect score of 90/90
Timeline
Operations Agent
DHL Express
10.2023 - Current
Independent Contracter (Courier)
Hussain Pty Ltd
06.2017 - 10.2023
Store manager
Nandos Gold Coast
06.2014 - 05.2017
Master of Science - Engineering Management
Griffith University
Bachelors of Technology in Aeronautical Engineering -
MRCET (India)