MOHAMMED OWAIS AYUB
Canberra
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2027
2027
years of professional experience
Work History
Night Manager
Ovolo Nishi
Canberra
02.2023 - Current
- Supervised nightly operations to optimize guest service and satisfaction levels.
- Coordinated front desk activities for seamless guest check-in and check-out processes.
- Managed staff scheduling to maintain adequate coverage throughout night shifts.
- Trained new team members on operational procedures and customer service standards.
- Resolved guest complaints to improve overall guest experience and foster loyalty.
- Conducted inspections of hotel facilities to ensure compliance with safety and cleanliness standards.
- Collaborated with security personnel to ensure the safety of guests and property.
- Oversaw inventory management for bar and restaurant supplies during night shifts.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Night Auditor
Doma Hotels
02.2021 - 01.2023
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Managed guest reservations efficiently.
- Addressed guest requests and complaints, enhancing overall guest satisfaction.
- Handled cash transactions accurately.
- Monitored safety protocols consistently.
Night Manager (Casual)
Deco Hotel
Canberra
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Oversaw night audit function and preparation of daily financial reports.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Monitored security cameras to ensure the safety of customers and employees.
Education
Diploma - Hospitality
Canberra Business Institute of Technology
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
Kolkata, IndiaBsc - Catering & Science Management
Bharathiar University
Kolkata, IndiaSkills
- Presentation skills
- Communication skills
- Situation handling skills
- Upselling skills
- Problem solving
- Time management
Accomplishments
- Diploma In Hospitality, Canberra Business Institute of Technology, 04/28/20, 10/26/20
- Certificate IV in Commercial Cookery, Canberra Business And Technology College, 10/15/18, 10/29/19
- Certificate III IN Commercial Cookery, JP International College, 07/01/12, 08/01/15
- Advanced Diploma in International Hospitality Administration, International Institute of Hotel Management, Kolkata, West Bengal, 07/01/12, 08/01/15
- Bsc In Catering & Science Management, Bharathiar University, Kolkata, West Bengal, 07/01/12, 08/01/15
Personal Information
Date of Birth: 11/28/92
References
- Saiqua Salahuddin
- Contact -0484523582
- Email -saiqua.salahuddin@ovolohotels.com
- Jyotiben Bhatian
- Email - Jyotiben.bhatia@act.gov.au
Extracurricular Activities
Travelling: Exploring different cities and countries Swimming: Which keeps me fit and healthy
Computer Languages
Microsoft Word, Microsoft Excel, PowerPoint, English, Hindi
Tasks Performed
- Guest Check-in and Check-out
- Reservation Management
- Handling Guest Requests and Complaints
- Cash Management
- Safety and Security
Timeline
Night Manager
Ovolo Nishi
02.2023 - Current
Night Auditor
Doma Hotels
02.2021 - 01.2023
Night Manager (Casual)
Deco Hotel
Diploma - Hospitality
Canberra Business Institute of Technology
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
Bsc - Catering & Science Management
Bharathiar University