Mohammed Saifulla Khan
Rockbank,VIC
Summary
IT professional with strong background in coordinating and managing technology infrastructure. Expertise in network administration, troubleshooting, and system optimization. Known for fostering team collaboration and driving results in dynamic environments. Adaptable, reliable, and skilled in ensuring seamless IT operations and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROVISIONING/Project Coordinator
5G Networks Pty Ltd
03.2019 - Current
- Provide technical advice and hands-on support for internal teams, ensuring smooth operations across departmental and local IT systems.
- Coordinate implementation and maintenance of client networks, ensuring adherence to operational policies and security protocols.
- Manage IT provisioning for corporate and customer environments, including hardware configuration, system testing, and deployment.
- Maintain accurate IT asset registers, service records, and compliance documentation for audit purposes.
- Collaborate with vendors and contractors to deliver IT infrastructure upgrades and service rollouts.
- Translate complex technical concepts into user-friendly guidance for non-technical staff and stakeholders.
Provisioning Specialist
5G Networks
02.2019 - 06.2022
- Managed multiple projects simultaneously, prioritizing tasks according to deadlines and client needs.
- Identified opportunities for cost reduction through strategic vendor negotiations and effective inventory management techniques.
- Streamlined the onboarding process for new clients, ensuring timely delivery of resources.
- Ensured compliance with company policies and industry regulations while executing provisioning tasks.
- Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.
- Improved overall efficiency by automating routine tasks using custom scripts or third-party tools.
- Provisioning Data and voice services on retails and wholesale level
NETWORK SUPPORT ENGINEER
5G Networks Pty Ltd
02.2018 - 03.2019
- Identify and ensure complex data networking problems are correctly escalated following published processes and utilizing structured troubleshooting methods, techniques and tools within published SLA's
- Co-ordinating onsite engineers, hardware delivery and site deployment schedules
- Assist with the development of project scopes, objectives and implement LAN/Wi-Fi
- Infrastructure extension requirements at Head office and Branch locations
- Identify and advise management on flexibility, scalability, and maintainability of existing and new network systems.
SYSTEM ADMINISTRATOR
Catch Group
02.2017 - 01.2018
- Develop and maintain installation and configuration procedures
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Administered secure networks, systems, and end-user devices, ensuring compliance with state IT and security policies.
- Coordinated IT projects, upgrades, and maintenance schedules in collaboration with management and external suppliers.
- Monitored and audited IT systems for operational integrity and security compliance.
Education
Master Computer Science
CHARLES STUART UNIVERSITY
Bachelor's computer science
JAWAHARLAL NEHRU TECHNOLOGY UNIVERSITY
Skills
- IT Systems Administration & Support
- Hardware & Software Management
- Network Maintenance (LAN/WAN)
- Microsoft O365
- Technical Troubleshooting & User Training
- IT Asset Management & Documentation
- Voip
- Stakeholder & Contractor Coordination
- Project Rollouts & System Upgrades
Certification
- Prince 2 Agile certified
- Cisco Certified
- Microsoft Certified
- NSE 1/2
Timeline
PROVISIONING/Project Coordinator
5G Networks Pty Ltd
03.2019 - Current
Provisioning Specialist
5G Networks
02.2019 - 06.2022
NETWORK SUPPORT ENGINEER
5G Networks Pty Ltd
02.2018 - 03.2019
SYSTEM ADMINISTRATOR
Catch Group
02.2017 - 01.2018
Bachelor's computer science
JAWAHARLAL NEHRU TECHNOLOGY UNIVERSITY
Master Computer Science
CHARLES STUART UNIVERSITY
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