Hi, I’m
Mohammed Shahriar Latif Chisty
Wolli Creek,New South Wales
Summary
Enthusiastic about technology and armed with a degree in Information Technology specializing in cybersecurity. Currently serving as a System Services Coordinator at The Next Device, with a strong foundation in IT support and service management. Excels in troubleshooting technical issues, delivering outstanding customer service, and utilizing ticketing systems for efficient issue tracking. Experienced in implementing networking solutions to improve connectivity and facilitating cloud migrations to boost operational efficiency. Passionate about continuous learning and eager to leverage technical expertise and enthusiasm for technology to support and empower clients on their IT journeys.
Overview
3
years of professional experience
Work History
The Next Device
System Services Coordinator
03.2024 - Current
Job overview
- Manage the end-to-end delivery of IT hardware and software products, including procurement, distribution, and support services.
- Manage the entire lifecycle of client devices, from procurement to secure disposal, helping customers streamline asset management using Microsoft Intune to ensure efficient tracking, policy enforcement, and compliance with industry standards.
- Lead IT service management efforts to ensure smooth operations, maintenance, and support for clients' technology infrastructure, meeting service level agreements and exceeding customer expectations.
- Provide Managed Service Provider (MSP) solutions, including Office 365 migration, implementation, and management, while efficiently handling client support through Zendesk for ticketing.
- Collaborate with cross-functional teams and stakeholders to develop and implement MSP solutions using tools like Capsule for efficient client relationship management, enhancing productivity, security, and scalability.
- Facilitate secure data removal and environmentally responsible disposal of retired IT assets through asset recovery services, adhering to regulatory requirements and sustainability principles.
- Drive digital transformation initiatives by collaborating with clients to align their business processes and IT systems with strategic goals, leveraging emerging technologies and best practices
Myer
Customer Service Manager
08.2022 - Current
Job overview
- Lead and mentor a team of customer service representatives to deliver exceptional customer experiences
- Collaborate cross-functionally to address customer inquiries and concerns, ensuring timely and effective resolutions
- Foster a culture of continuous improvement through training, feedback, and process optimization
- Develop and implement strategies to elevate customer satisfaction and loyalty
MQ IT Department
Cyber Security Engineer
01.2022 - 08.2022
Job overview
- Created interactive Capture The Flag (CTF) challenges for the HackMac2022 event
- Conducted thorough penetration testing using Python scripts, identifying vulnerabilities, and suggesting remediation strategies
- Managed projects, overseeing all phases from initiation to successful completion, ensuring alignment with security protocols
- Analyzed logs and events using Microsoft Sentinel and Elastic for proactive threat detection and incident response
Education
Macquarie UniversityNorth Ryde, NSW
Bachelor of Information Technology from Major in Cyber Security
07.2023
University Overview
- Strong knowledge of security fundamentals, network security, and cryptography, with hands-on experience in securing systems and managing vulnerabilities.
- Practical skills in ethical hacking, incident response, and the use of various security tools and technologies.
- Familiarity with security policies, risk management, compliance, and secure coding practices.
- Knowledge of secure coding practices and cybersecurity laws.
- Kept up to date with emerging trends in the field.
Skills
Microsoft: Office 365, Entra ID, Intune, Azure
Virtualization Technologies (VMWare, Oracle Virtualbox)
Vulnerability Assessment
Network Security and Endpoint Security
Log Analysis, Event Management
Web security, SecOps
Proficient in Python, HTML and Java Programming
Operating systems: Windows, Linux, Ubuntu, Android, iOS, Mac
Projects
Created OSINT, Digital Forensics, MISC, and Cryptographic challenges for the HackMac2022 event. Created a website of weather, currency, random fact on current dates, and public holidays widgets with JavaScript. Created an Incident Response simulation. Used Kali Linux tools for cyber security practices. Used Autopsy, NetworkMiner, FTK Imager, and Wireshark for Digital Forensic challenges.
References
- Sifat Khan, Solution Specialist, The Next Device, sifat.khan@thenextdevice.com.au
- Saad Ahmed, Store Manager, Myer Penrith, saad.ahmed@myer.com.au
- Jeremy Koster, Chief Information Security Officer, Macquarie University, Jeremy.koster@mq.edu.au
Timeline
System Services Coordinator
The Next Device
03.2024 - Current
Customer Service Manager
Myer
08.2022 - Current
Cyber Security Engineer
MQ IT Department
01.2022 - 08.2022
Macquarie University
Bachelor of Information Technology from Major in Cyber Security
Similar Profiles
Obaida DasoukiObaida Dasouki
Area Sales Supervisor at DUBIMED, Medical Aesthetics Device. Dubai and Abu DhabiArea Sales Supervisor at DUBIMED, Medical Aesthetics Device. Dubai and Abu Dhabi
Delmy MoralesDelmy Morales
Manufacturing Operator at Teleflex Medical DeviceManufacturing Operator at Teleflex Medical Device
Allan AlmazanAllan Almazan
Bench Technician at Medical Device ComponentsBench Technician at Medical Device Components
Yibo LiangYibo Liang
Machinist at Leoni AGMachinist at Leoni AG
Jamie Rose VellaJamie Rose Vella
Housekeeping Manager-Internal at Sofitel Sydney Darling HarbourHousekeeping Manager-Internal at Sofitel Sydney Darling Harbour