Mohammed Viqar Junaidy
Sydney,NSW
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position.
- Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Motivated and reliable individual seeking a part time or a casual position. Eager to contribute positively to a team environment, willing to learn, and committed to providing excellent service.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Big Bazaar
India
01.2024 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Customer Service Representative
Dmart
India
03.2023 - 12.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Sydney University
Skills
- Finishing work
- Organization
- Documentation expertise
- Quality Inspections
- Active Listening
- Critical Thinking
- Customer Relations
- Order Processing
- Store maintenance
- Customer Service
- Problem-solving abilities
- Data Entry
Timeline
Customer Service Cashier
Big Bazaar
01.2024 - 04.2024
Customer Service Representative
Dmart
03.2023 - 12.2023
Sydney University