Mohammod M Kamal
Claymore,NSW
Summary
Results-driven and customer-focused professional with extensive experience in financial markets, e-commerce, and retail customer service. Adept at analyzing market trends, managing online sales, and providing excellent customer support. Strong problem-solving skills, attention to detail, and ability to work in fast-paced environments.
Overview
12
12
years of professional experience
Work History
E-commerce Business Owner
eBay Store
Online
- Current
- Manage product listings, pricing strategies, and order fulfillment
- Provide excellent customer service and respond to buyer inquiries promptly
- Analyze sales trends and optimize inventory for profitability
- Handle shipping, returns, and dispute resolutions efficiently
Customer Service Representative
Big W
Eastgarden, NSW
03.2013 - 02.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Master - Business Management
National University
Dhaka, Bangladesh02-2001
Skills
- Customer Service
- E-commerce management
- Market analysis
- Sales
- Stock Market Trading
- Stock Market Analysis
- E-commerce
- Online Business Management
- POS Systems
- Retail Operations
- Problem-Solving
- Decision Making
- Inventory Management
- Order Management
- Communication
- Interpersonal Skills
References
References available upon request.
Timeline
Customer Service Representative
Big W
03.2013 - 02.2015
E-commerce Business Owner
eBay Store
- Current
Master - Business Management
National University
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