Mohan Musa
Coburg
Summary
A highly motivated and customer-focused professional with extensive experience in retail and customer service. Possesses strong product knowledge and a proven ability to assist customers in finding the right products to meet their needs. Skilled at working both independently and as part of a team, consistently contributing to a positive and efficient work environment. Always eager to learn and improve, with a commitment to providing excellent service and achieving team goals.
Overview
6
6
years of professional experience
Work History
Store Assistant
Sacred Heart Mission
11.2023 - 07.2024
- Learned how to identify, sort, and price designer and vintage wear, homewares, collectibles, and antiques
- Developed expertise in evaluating the quality and authenticity of designer and vintage items
- Provided excellent customer service, assisting with product inquiries and ensuring a positive shopping experience
- Managed inventory, organized merchandise, and maintained store displays to enhance visual appeal
- Implemented pricing strategies to ensure profitability while maintaining competitive pricing
- Collaborated with team members to ensure efficient operations and timely restocking of items
- Conducted regular stock checks, ensured proper storage, and kept track of inventory levels
- Handled cash transactions and operated the point-of-sale system accurately and efficiently
- Contributed to promoting store sales through effective product knowledge and recommendations
Visitor Experience Assistant
Arts Centre Melbourne
02.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Demonstrated respect, friendliness and willingness to help wherever needed
Operations and Support Coordinator
Certsy - Seek
07.2018 - 08.2020
- Provided primary customer support to internal and external customers
- Worked with other departmental staff to answer questions and resolve problems
- Coached employees through day-to-day work and complex problems
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Responded to website and email inquiries to maintain customer satisfaction and generate positive reviews
Education
Certificate IV in Textile Design And Technology -
RMIT University
Melbourne, VIC01-2025
Advanced Diploma of Management - Human Resources Management
TAFE NSW
NSW07-2017
Bachelor of Science - Psychology
Murdoch University
Perth, WA07-2016
Skills
- Customer Engagement & Interaction: Delivered exceptional customer service by understanding needs and providing tailored solutions, building rapport to foster long-term relationships and repeat business
- Proactive & Solution-Based: Anticipated customer needs and resolved challenges efficiently to enhance service and sales, adapting quickly to changing situations and improving processes
- Team Building & Collaboration: Collaborated effectively with team members to achieve goals, contributing to a positive work environment by supporting open communication and teamwork
- Visual Merchandising: Created visually appealing product displays to enhance store aesthetics and drive sales, ensuring proper organization and presentation of merchandise
- Product Recommendations: Leveraged product knowledge to suggest relevant items to customers, driving additional sales and enhancing the overall shopping experience
Timeline
Store Assistant
Sacred Heart Mission
11.2023 - 07.2024
Visitor Experience Assistant
Arts Centre Melbourne
02.2022 - 11.2023
Operations and Support Coordinator
Certsy - Seek
07.2018 - 08.2020
Certificate IV in Textile Design And Technology -
RMIT University
Advanced Diploma of Management - Human Resources Management
TAFE NSW
Bachelor of Science - Psychology
Murdoch University
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