MOHAN KISHORE GARA
Marsden Park,NSW
Summary
An experienced Project Coordinator with over 7 years of experience in the SaaS/PaaS industry. Highly skilled in providing exceptional service in fast-paced environments, adept at analyzing complex information and supporting planning and process improvement. Possesses excellent communication, project management, and technical skills. Known for innovative thinking and providing creative technical solutions to address complex client needs and improve business operations. Capable of identifying risks and addressing project tracking processes. Builds productive stakeholder relationships and consistently exceeds performance expectations, ensuring client satisfaction and account retention.
Overview
8
8
years of professional experience
Work History
CLIENT ACCOUNTS MANAGER
AYERS MANAGEMENT
08.2022 - 06.2023
- Account planning and development: Acted as main point of contact for 20 Recruitment Companies, driving their growth and success through strategic account planning and development
- Optimized processes: Took charge of optimizing various operational processes, resulting in increased efficiency, and streamlined workflows across recruitment companies
- Project and budget planning: Successfully planned and managed multiple projects while effectively allocating resources and ensuring adherence to budgetary constraints
- Advised clients on IT and data management solutions: Provided expert advice to clients in the Recruitment markets, guiding them on optimal IT and data management solutions to enhance their business operations
- Guided clients and suppliers on data quality improvements: Collaborated closely with clients and suppliers, offering valuable insights and recommendations to improve data quality, leading to enhanced decision-making processes
- Implemented marketing automation: Spearheaded implementation of marketing automation systems, enabling recruitment companies to automate and scale their marketing efforts effectively.
Digital Services Specialist
Service NSW
03.2021 - 08.2022
- Provided project management support for NSW government's initiative "Dine and Discover" project, by raising awareness among the public with effective registration of 92% in the Western Sydney region and stood in 2nd position in entire NSW service centres
- During the role, I have provided outstanding services including reports and briefs, coordinating resources, maintaining project documentation, and implementing and monitoring project plan
- Delivered outstanding face-to-face customer service to over 100 individuals daily, consistently providing excellent solutions and achieving a remarkable 95% customer satisfaction rate
- Proactively implemented and constantly updated digital experiences through new projects, ensuring customers received comprehensive education and guidance
- Maintained a flawless 100% adherence level to make future transactions hassle-free
- Demonstrated genuine enthusiasm in assisting customers, resolving their issues by promptly contacting relevant teams and implementing measures to prevent recurring problems, resulting in enhanced customer satisfaction
- Fostered positive relationships among team members, prioritizing customer satisfaction within the service centre while upholding organizational ethics and procedure.
COMMUNICATIONS MANAGER
AMPOL PTY LTD
03.2019 - 02.2021
- Successfully resolved client enquiries and complaints related to products and services by implementing the ECL system, leading to a remarkable 69% increase in team efficiency
- Meticulously tracked requests, documented problems, and recorded solutions in the database daily, ensuring accurate and accessible information for future reference
- Enhanced customer satisfaction ratings by delivering timely resolutions to issues, resulting in an impressive 95% positive feedback rate
- Streamlined operational efficiencies in inventory management, transactions, purchase orders, and pricing, contributing to smoother business operations and improved customer experience
- Boosted sales by proactively informing clients about promotions and providing detailed product information, while also training the team on the latest updates
- Collaborated with management to identify and implement actionable improvements, leading to a significant 26% increase in revenue.
CLIENT RELATIONSHIP MANAGER
05.2018 - 02.2019
- Championed the company's interests and effectively advocated for its value proposition during sales negotiations, contributing to successful contract closures
- Demonstrated strong financial stewardship by developing and executing marketing strategies within allocated budget parameters, maximizing resources for optimal impact
- Conducted comprehensive analysis of key data and consumer demographics, resulting in an impressive annual increase of over 40% in review participation, reflecting a deeper understanding of target audiences
- Collaborated closely with the sales team, playing a pivotal role in boosting brand awareness, and driving business development initiatives
- Created impactful marketing collateral, including both technical and non-technical materials such as presentations, public relations campaigns, articles, and newsletters, effectively conveying the company's message and generating engagement.
ADVISOR/SALES CONSULTANT
RELIANCE SECURITIES
10.2015 - 01.2018
- Proactively engaged with stakeholders to gain a deep understanding of customer needs and effectively recommended solutions using the most effective market methods
- Successfully managed the sales lifecycle, from lead generation to contract negotiation, resulting in improved sales performance and increased revenue
- Utilized strategic sales strategies and optimized distribution channels to drive profit growth and expand the sales pipeline
- Maintained a well-organized and visually appealing merchandise display, creating an inviting environment that contributed to continuous sales growth.
Education
Master of Science - Information Technology Project Management
James Cook University
Brisbane, QLD2015
Graduate Diploma - Leadership and Management
Australasian Institute
Sydney, NSW03.2020
Skills
- Proactive management of risks, issues, budgets, and scope throughout project life cycle
- Able to determine projects roles, responsibilities, and deadlines for each team member
- Skilled in creating reports for upper management that project has achieved its objectives
- Adept at allocating resources, setting budgets and implementing communication strategies
- Strong interpersonal written & verbal communication skills for formal correspondence
- Attention to detail, team-oriented with strong analytical and problem-solving skills
- Exceptional organization skills with ability to prioritize and handle multiple tasks
Skill Highlights
scad
Timeline
CLIENT ACCOUNTS MANAGER
AYERS MANAGEMENT
08.2022 - 06.2023
Digital Services Specialist
Service NSW
03.2021 - 08.2022
COMMUNICATIONS MANAGER
AMPOL PTY LTD
03.2019 - 02.2021
CLIENT RELATIONSHIP MANAGER
05.2018 - 02.2019
ADVISOR/SALES CONSULTANT
RELIANCE SECURITIES
10.2015 - 01.2018
Master of Science - Information Technology Project Management
James Cook University
Graduate Diploma - Leadership and Management
Australasian Institute
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